Member Services Officer

Life Credit Union is a socially responsible financial institution dedicated to delivering exceptional value and service to our members, which we have been providing for over 55 years. Established in 1968, Life Credit Union is among the largest Credit Unions in Ireland with assets of 180 million euro and a membership base of over 38,000. We currently operate 4 branches in Main Street Naas; Monread, Naas; Maynooth and Newbridge.

Offering a range of ethical financial services, membership is open to anyone living or working in Naas, Maynooth, Newbridge and surrounding areas. Our main services are savings accounts, current accounts and flexible loans for members.

As a Credit Union, we are different. The more members do business with us, the more we can give back to the community. We are a not-for-profit organisation, so the money we make goes directly back to our members. That's what sets us apart from our competitors. That's what makes us unique.

Every member of our team is dedicated to providing a professional, welcoming and efficient service to our members. We take great pride in our work, and in making sure that our members' needs are met in the best way possible.

We're now looking for a Full-Time Member Service Officer to join our Member Service Hub on a permanent contract. In this role, you'll handle a variety of administrative and operational tasks that keep our credit union running smoothly. The Member Service Hub team is a back office team based in our Newbridge branch that provides frontline support to the Credit Union and its members. Providing support to members through online and phone channels, while maintaining a warm, professional demeanor that reflects our culture and values. Excellent Customer Service skills and attention to detail is a must in this role.

This is a permanent, full-time position (37.5 hours per week), primarily Monday to Friday from 9:00 AM to 5:15 PM. As part of a rotating schedule (approximately one in every four weeks), the role will require working on a Thursday evening (until 8:00 PM) and a Saturday shift (9:00 AM to 1:15 PM). A day off in lieu will be provided during the same week.

Upon successful completion of training, hybrid work may be considered.

The successful candidate will be required to satisfy the minimum competency requirements as set out in the Central Bank Guidelines, (QFA/APA). The Credit Union will provide financial support for the successful candidate to obtain this qualification if they do not have it currently.

Reporting Directly To The Operations Branch Manager The Member Service Officer Will Assist In And Be Part Of a Team Proactively Providing An Efficient And Helpful Service To Members Including, But Not Limited To

• Processing digital membership applications and handling member queries via phone and online channels.
• Assisting with digital current account applications and providing ongoing support to account holders.
• Managing and processing electronic payment files to ensure smooth transactions.
• Handling all online and email correspondence from members efficiently.
• Overseeing the deceased account and account transfer processes with sensitivity and accuracy.
• Answering external membership queries and processing card payments over the phone.
• Performing general administrative tasks to support the smooth operation of the Member Service Hub.
• Co-operation with manager in the development and/or implementation of new technology or services
• To be aware of and compliant with various procedures, legislation and regulations governing Credit Union operations.
• To be aware of and comply with all Health Safety regulations as directed by the credit union.
• To undertake such other reasonable and lawful duties as may be directed from time to time by the manager.

Education, Skills and Experience Required

• Possess a QFA or APA qualification, or be willing to obtain the qualification if not already held.
• Strong communication and interpersonal skills, with the ability to engage effectively with members and colleagues.
• A collaborative team player with a proactive, "can-do" attitude.
• Customer-focused, demonstrating a friendly, professional, and helpful approach at all times.
• Exceptional accuracy and attention to detail, ensuring high-quality work.
• Ability to work under pressure while managing multiple tasks efficiently.
• Self-motivated and able to work independently, taking initiative when needed.
• Adaptable and flexible, with the ability to respond to changing business needs.
• Minimum education requirement: Leaving Certificate or equivalent qualification.
• Proficiency in Microsoft Office, particularly Word, Outlook, and Excel.
• Strong problem-solving skills, with the ability to assess situations and find effective solutions.
• At least 12 months of work experience in a team-oriented environment.

Life Credit Union aims to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies, and abilities to work collaboratively to enhance the service we provide to all of the members we serve.