Member Service Representative

2 weeks ago


Droichead Nua, Co Kildare, Ireland beBeeResponsibility Full time €40,000 - €50,000

We are seeking a skilled professional to join our team as a Member Services Officer.

Job Summary

This role is responsible for delivering exceptional service to our members, ensuring their needs are met with professionalism and efficiency. The successful candidate will be passionate about building strong relationships and providing outstanding support.

Key Responsibilities
  • Process membership applications and handle member queries via phone and online channels.
  • Assist with current account applications and provide ongoing support to account holders.
  • Manage and process electronic payment files to ensure smooth transactions.
  • Handle all online and email correspondence from members efficiently.
  • Oversee the deceased account and account transfer processes with sensitivity and accuracy.
  • Answer external membership queries and process card payments over the phone.
  • Perform general administrative tasks to support the smooth operation of the service hub.
Requirements
  • Possess a QFA or APA qualification, or be willing to obtain the qualification if not already held.
  • Strong communication and interpersonal skills, with the ability to engage effectively with members and colleagues.
  • A collaborative team player with a proactive approach to problem-solving.
Benefits

This role offers a competitive salary and benefits package, as well as opportunities for career development and growth within the organization.

About Us

We are a leading financial institution dedicated to delivering exceptional value and service to our members. Our team is passionate about making a positive impact in the community and driving business success.



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