Desktop Systems Specialist

Desktop Systems Specialist page is loaded## Desktop Systems Specialistremote type: Onsitelocations: Ireland, Dublin: IRL.Dublin.College Squaretime type: Full Timeposted on: Posted Todayjob requisition id: JR ****Your work days are brighter here.****At Workday, we value our candidates' privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers. Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not. In addition, Workday will never ask candidates to pay a recruiting fee, or pay for consulting or coaching services, in order to apply for a job at Workday.**About the Team**The Desktop Systems Specialist, End User Services, will join our Business Technology (BT) organization focusing on delivering exceptional service every time to everyone. In this role, you will be responsible for the day-to-day technical support onsite and virtually for remote users and executives. You have a high sense of can-do attitude and superior customer service. You will use technical experience to ensure quick resolution of incidents and requests, minimal end user disruption and downtime, service improvements and provide an overall stellar end user (Workmate) experience.**About the Role**## People## * Provide outstanding executive-level & customer service to all Workmates face-to-face, via chat and over the phone.* Provide regular updates to the Workmates on the incident or request tickets raised.* Educate new hires on software and technology related procedures to secure a swift onboarding process.* Engage with site leadership to Identify emerging trends or issues that have opportunities for improvement.* Working knowledge of Active Directory and basic AD administration* Develop positive relationships with Workmates of all levels across Workday.* Excellent multi-tasking and time management skills with the ability to thrive in a fast-paced, high-pressure environment.* Flexible and adaptable to a high-change environment and open to new concepts and/or processes.## Process* Assist Workmates through the new hire onboarding process ensuring that the new team member can login to equipment successfully and provide initial computer setup guidance.* Perform Incident management and break-fix support, troubleshoot hardware issues assigned, resolve and/or escalate issues that are unable to resolve.* Take corrective action on issues identified with hardware to restore such hardware to operating status.* Perform set-ups, breakdowns, and transport hardware, such as monitors and laptops on an as-needed basis for new and existing Workmates.* Assist logistics team with shipping and provisioning of hardware to remote sites.* Keep track of hardware inventory and perform regular cycle counts to ensure accountability of all hardware.* Coordinate the restocking of hardware inventory with the logistics team.* Review, update, and/or create new internal procedures to improve current processes.## Technology* Ensure new hires have a smooth and stellar technology-related experience: devices, peripherals, provisioning, and training as applicable so all new Workmates are productive on day one.* Support Workmates on applications and collaboration tools within the environment including but not limited to Outlook, Google, Slack, RSA, Okta, Zoom on MAC and Windows OS.* Support AV services for events and meetings onsite and virtually.* Perform break-fix resolutions for AV software and/or hardware.* Support training room technology onsite which includes Chrome boxes hardware and connecting through VDI (Virtual Desktop) and AV technology.* Troubleshoot other IT related hardware in-office, such as printers.* Set up mobile phone email, VPN, and internet access for Workmates, via a secured Workday network.* Troubleshoot network connectivity issues including digital authentication, remote access, secure Wi-Fi, and wired connectivity to the internal network.**About You**## Basic Qualifications## * 5 + years of experience with multi-OS platforms (Windows, OSX, Mobile)* 5 + years of experience with Audio Visual Support* BS/BA in Computer Science, Information Systems, or a related field.* 5+ years of equivalent work experience in Computer Science, Information Systems, or a related field.## Other Qualifications* Proven customer service experience and inviting personality.* Proven communication, presentation, and influencing skills.* Strong problem solving and critical thinking skills.**Our Approach to Flexible Work**With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply **spend at least half (50%) of our time each quarter in the office or in the field** with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Please visit this siteWith Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply **spend at least half (50%) of our time each quarter in the office or in the field** with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.At Workday, our employees have always been our number one Core Value. We understand that everyone has unique experiences and perspectives which is why our mission is to create a safe space where all people and ideas are welcomed. Our commitment to value inclusion, belonging, and equity (VIBE) and creating a brighter workday for all is the cornerstone of all we do. Join usWorkday is a leading provider of enterprise cloud applications for finance and human resources. Founded in 2005, Workday delivers financial management, human capital management, and analytics applications designed for the world's largest companies, educational institutions, and government agencies. Organizations ranging from medium-sized businesses to Fortune 50 enterprises have selected Workday.Workday is proud to be an equal opportunity workplace. Individuals seeking employment at Workday are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.Further, pursuant to applicable local ordinances, Workday will consider for employment qualified applicants with arrest and conviction records.We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.You may view the, and, by clicking on their corresponding
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