
Desktop Technical Support Specialist
1 week ago
We are seeking a skilled Desktop Technical Support Specialist to join our team. This role will provide technical support for software and hardware systems, working closely with development teams and system architects to ensure seamless operation.
The ideal candidate will have 3+ years of experience providing desktop support, with strong knowledge of Windows desktop OS, peripherals, and graphics cards. They will be able to lead and mentor a team, troubleshoot complex issues, and make critical support decisions under pressure.
Key Responsibilities- Provide first- and second-level support for desktop software and hardware systems
- Work closely with software development teams and system architects to resolve technical issues
- Liaise with internal IT support functions to troubleshoot and resolve problems
- Maintain accurate records and update knowledge bases as necessary
- 3+ years of experience in desktop technical support
- Strong knowledge of Windows desktop OS, peripherals, and graphics cards
- Ability to lead and mentor a team
- Excellent problem-solving skills and attention to detail
- Knowledge of Active Directory and O365 products
- A dynamic and fast-paced work environment
- Opportunities for career growth and professional development
- A competitive salary and benefits package
To apply for this position, please submit your resume and cover letter.
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