
Desktop Support Specialist
1 week ago
We are seeking a skilled Helpdesk Engineer to join our team. The ideal candidate will have experience in Office 365 support and administration, as well as proficiency in Active Directory and local Desktop Support issues.
Responsibilities:
- Provide level-1 technical support for end-users via phone, email, or chat
- Resolve hardware and software issues using troubleshooting techniques
- Collaborate with internal teams to identify and resolve complex technical issues
- Develop and maintain knowledge of new technologies and trends in the field
Requirements:
- At least 4 years' experience working in a Level-1 Helpdesk Role
- Experience with Active Directory: creating users, password resets, account removals/transfers, and related tasks
- Experience using a Helpdesk system for logging and monitoring calls, following up, escalating, closing issues, and communicating solutions to the team
- Strong understanding of local Desktop Support issues (local software, network connectivity, printing, PC performance)
About Us:
eir evo talent is an equal opportunity employer and complies with data protection laws when processing your personal data.
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