Senior Desktop Support Technician

1 week ago


Dublin, Dublin City, Ireland beBeeTechnical Full time €60,000 - €80,000

Job Summary

We are seeking a skilled Desktop Support Specialist to join our team. The ideal candidate will have a strong background in desktop support, with experience resolving end-user hardware and software problems.

This role involves providing expert-level technical assistance to users, troubleshooting complex issues, and implementing solutions to ensure seamless system performance.

The successful candidate will be highly motivated, proactive, and possess excellent communication skills.

Key Responsibilities

  • Resolve end-user hardware and software problems;
  • Provide expert-level technical assistance to users;
  • Troubleshoot complex issues and implement solutions;
  • Ensure seamless system performance through proactive maintenance and monitoring.

Requirements

  • A minimum of 6 years' experience in a Level 2 Desktop Role;
  • Previous experience working with Active Directory, creating users, resetting passwords, removing/transferring accounts, applying Group Policy, and managing User Permissions;
  • Previous experience dealing with all end-user hardware/software problems that cannot be resolved by the Helpdesk, including issues with local software, network connectivity, printing, PC performance;
  • Previous experience dealing with at least three of the following: Citrix, Mobile Phones, Audio-visual, VMWare, Windows Updates, Releasing Emails or Websites blocked by an email or web filter;
  • Previous experience dealing with Windows Server, including installation, monitoring, and patching.

Working Conditions

This is a long-term day rate contract located in Dublin 8, fully onsite.



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