desktop support operations manager

1 week ago

Dublin, Dublin City, Ireland beBeeLeadership Full time €60,000 - €90,000
Desktop Support Manager Job Description

We are seeking an experienced Desktop Support Manager to lead our IT support team and oversee the daily operations of our desktop environments.

The ideal candidate will be responsible for managing desktop support operations, ensuring timely and effective resolution of technical issues, optimizing desktop systems, and implementing best practices for desktop management. If you have a strong background in IT support and management, we would love to hear from you.

Key Responsibilities:

  • Manage and oversee the daily operations of the IT support team, ensuring high-quality service delivery.
  • Develop, implement, and maintain IT policies, procedures, and standards to ensure efficiency and security.
  • Coordinate IT support activities, including hardware and software deployments, upgrades, and troubleshooting.
  • Provide leadership and mentorship to support staff, fostering a collaborative and productive work environment.
  • Monitor team performance and support key metrics to measure service effectiveness and improvements.
  • Collaborate with other IT departments to ensure integrated support and seamless technology operations.
  • Manage inventory and procurement of desktop hardware and software, ensuring cost-effective solutions.
  • Stay current with emerging technologies and evaluate their potential for improving desktop operations.
  • Provide training and support to team members on new technologies and processes.

Required Skills and Qualifications:

  • Proven experience in a desktop support role with a management or supervisory background.
  • Strong knowledge of desktop operating systems (Windows, Mac OS) and applications (Microsoft Office, etc.).
  • Familiarity with network infrastructure, remote support tools, and IT security best practices.
  • Excellent leadership, communication, and interpersonal skills.
  • ITIL foundation certification or experience with IT service management frameworks.
  • Strong problem-solving abilities and a customer-focused approach.

Benefits:

This is a great opportunity to join our team and take your career to the next level. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

What We Offer:

We are committed to providing a positive and supportive work environment that encourages collaboration, innovation, and continuous learning. We believe in investing in our employees' growth and development, and we offer a range of training and development programs to help you achieve your goals.

How to Apply:

If you are a motivated and experienced Desktop Support Manager looking for a new challenge, please submit your resume and cover letter to us. We look forward to hearing from you

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