Desktop Support Engineer

Desktop Support Engineer Permanent, Onsite, Dublin About the Company My client is a global trading and technology firm utilising cutting-edge and innovative technology. They work on highly complex in-house software that runs on the most recent platforms available, solving a wide range of problems. They are currently at the early stages of an initiative that will revolutionise the industry and they are looking to attract the best talent to their team to achieve their mission. About the Position My client is currently looking for a talented Desktop Support Engineer to join their existing Client Trading Support team who are responsible for supporting trading teams in the Dublin office. This is a very demanding and varied environment that covers (among other areas) all windows desktop issues, PC builds, software installs, troubleshooting 3rd party and inhouse built applications issues, working on both Dublin and global projects. You will display a strong technical ability in making critical support judgements while working under pressure. Working closely with additional Technology teams in multiple sites globally and other 3rd party support organisations. All members of the team will participate in early morning and late evening shifts, and may also be required to support out of hours work where required. Key Responsibilities Provide 1stand 2nd level support working closely with the software development teams and system architects to provide essential primary support for all desktop software and hardware systems using tools such as SCCM, Jira, confluence, splunk, Check_MK and wireshark Experience managing, addressing and solving complex queries via ticketing system Continuous evaluation and improvement of support procedures, development and implementation of required/agreed tools and associated runtime environments Interact with various internal IT support functions to troubleshoot and resolve problems as they happen Liaising with technology teams in the US and/or external vendors as required Maintain our Knowledge Base and ensure all relevant run books are up to date Experience/Requirements 3 years+ providing desktop support for software and hardware systems Ability to lead and mentor a team would be beneficial Strong working knowledge of peripherals, printers, graphics cards Hardware experience (KVM switches, Multiple screens setup {4x 4k screens}, ability to replace components such as graphics cards, CPUs etc) Trading user support experience is beneficial Excellent working knowledge of Windows desktop OS Win 10 64bit, Win 11 Ability to monitor and diagnose Desktop issues Ability to make changes to the system registry for configuring the Windows operating system. PowerShell scripting would be an advantage Experience working with SCCM would be an advantage Advanced knowledge of O365 products especially MS Excel Strong knowledge of Active Directory Bsc in a technical discipline or equivalent experience Personal Skills Ability to work under pressure and meet tight deadlines Self-motivated and creative Strong communication skills (written and verbal) Excellent attention to detail Ability to work well on own initiative or as part of a team Excellent time management, organization and prioritization skills Excellent interpersonal skills Desire to learn and improve skills and knowledge Remuneration Package Along with a market leading salary and benefits package, you will enjoy an innovative environment, have access to on-site facilities. Contact Please contact Charlie on or simply click the apply button. To view all live jobs with Brightwater and market insights, please visit our website: