Desktop Support Professional

2 weeks ago

Dublin, Dublin City, Ireland beBeeSupport Full time €65,000 - €85,000
Desktop Engineer Position

This position is for a skilled Desktop Support Engineer to join our team in Dublin. The role involves working on desktop issues, PC builds, software installs, and troubleshooting 3rd party and in-house built applications.

Main Responsibilities:
  • Provide 1st and 2nd level support for desktop software and hardware systems using tools such as SCCM, Jira, Confluence, Splunk, Check_MK, and Wireshark.
  • Manage, address, and solve complex queries via ticketing system.
  • Continuously evaluate and improve support procedures, develop, and implement required/agreed tools and associated runtime environments.
  • Interact with internal IT support functions to troubleshoot and resolve problems as they happen.
  • Liaise with technology teams in the US and/or external vendors as required.
  • Maintain our Knowledge Base and ensure all relevant run books are up to date.
Required Skills and Qualifications:
  • 3+ years providing desktop support for software and hardware systems.
  • Ability to lead and mentor a team would be beneficial.
  • Strong working knowledge of peripherals, printers, graphics cards, and hardware experience (KVM switches, multiple screens setup).
  • Trading user support experience is beneficial.
  • Excellent working knowledge of Windows desktop OS Win 10 64bit, Win 11.
  • Ability to monitor and diagnose Desktop issues.
  • Ability to make changes to the system registry for configuring the Windows operating system.
  • Powershell scripting would be an advantage.
  • Experience working with SCCM would be an advantage.
  • Advanced knowledge of O365 products especially MS Excel.
  • Strong knowledge of Active Directory.
Personal Attributes:
  • Ability to work under pressure and meet tight deadlines.
  • Self-motivated and creative.
  • Strong communication skills (written and verbal).
  • Excellent attention to detail.
  • Ability to work well on own initiative or as part of a team.
  • Excellent time management, organization, and prioritization skills.
  • Excellent interpersonal skills.
  • Flexibility – all members of the Helpdesk team participate in early morning shift rotations.
  • Desire to learn and improve skills and knowledge.
We Offer:

A dynamic and supportive work environment with opportunities for growth and development.

Collaborative team atmosphere with regular feedback and coaching.

Flexible working arrangements including remote work options.

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