Desktop Support Operations Manager

6 days ago

Dublin, Dublin City, Ireland beBeeTechnical Full time €74,680 - €90,121
Technical Support Specialist

Role Overview

We are seeking a highly skilled Technical Support Specialist to manage our technical support operations in Dublin city centre.

This role requires 5+ years of experience in desktop support, managing level 1, 2 and some 3 issues.

The ideal candidate will have expertise in handling, managing, and resolving complex issues through a structured ticketing system.

Key Responsibilities

  • Deliver first and second-level technical support by collaborating closely with software development teams and system architects.
  • Utilize tools such as SCCM, Jira, Confluence, and Splunk to ensure reliable operation of desktop software and hardware systems.
  • Proactively assess and refine support processes, contributing to the development and deployment of necessary tools and runtime environments.
  • Coordinate with internal IT support teams to diagnose and resolve technical issues in real time.

Requirements

  • 5+ years experience in Deskside support related role.
  • Technical expertise across: Active Directory, 365, SCCM, and high end hardware support.
  • Experience in a trading company is beneficial, as well as trading user support experience.
  • Excellent working knowledge of Windows desktop OS, Win 10 64bit, and Win 11.
  • Ability to monitor and diagnose Desktop issues.
  • Ability to make changes to the system registry for configuring the Windows operating system.
  • Powershell scripting would be an advantage.
  • Experience working with SCCM would be an advantage.
  • Advanced knowledge of O365 products especially MS Excel.

Benefits

By joining our team you will have the opportunity to develop your technical skills and gain valuable experience in a dynamic environment.

What We Offer

A competitive salary package, comprehensive training and opportunities for career progression.

How to Apply

If you are a motivated and experienced technical professional looking for a new challenge, please submit your application.

  • desktop support operations manager

    1 week ago

    Dublin, Dublin City, Ireland beBeeLeadership Full time €60,000 - €90,000

    Desktop Support Manager Job DescriptionWe are seeking an experienced Desktop Support Manager to lead our IT support team and oversee the daily operations of our desktop environments.The ideal candidate will be responsible for managing desktop support operations, ensuring timely and effective resolution of technical issues, optimizing desktop systems, and...

  • IT Desktop Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeDeskopsupport Full time €60,000 - €80,000

    Job Title: Desktop Systems SpecialistAbout the Role:We are seeking a highly skilled and experienced Desktop Support Technician to join our team.The ideal candidate will have a strong background in providing technical support, troubleshooting hardware and software issues, and maintaining computer systems.This role requires excellent communication and...

  • Desktop Support Professional

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeSupport Full time €65,000 - €85,000

    Desktop Engineer PositionThis position is for a skilled Desktop Support Engineer to join our team in Dublin. The role involves working on desktop issues, PC builds, software installs, and troubleshooting 3rd party and in-house built applications.Main Responsibilities:Provide 1st and 2nd level support for desktop software and hardware systems using tools such...

  • Desktop Support Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland Brightwater Full time

    Desktop Support Engineer Permanent, Onsite, Dublin About the Company My client is a global trading and technology firm utilising cutting-edge and innovative technology. They work on highly complex in-house software that runs on the most recent platforms available, solving a wide range of problems. They are currently at the early stages of an initiative that...

  • Desktop Support Specialist

    1 week ago

    Dublin, Dublin City, Ireland beBeeDesktop Full time €46,396 - €63,161

    Desktop Support ProfessionalThis is a permanent position based in Dublin, reporting to the IT Service Manager.About the RoleThe successful candidate will be responsible for maintaining and future planning needs of the company's desktop environment. This includes monitoring performance of desktop infrastructure and suggesting improvements. They will also...

  • Desktop Services Manager

    1 week ago

    Dublin, Dublin City, Ireland beBeedesktop Full time €60,000 - €80,000

    Desktop Services ManagerWe are seeking a highly skilled Desktop Services Manager to lead our team of IT support professionals in delivering exceptional desktop services to our clients. With expertise in IT service management, you will oversee the daily operations of the support team, ensuring high-quality service delivery and implementing best practices for...

  • Desktop Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeSupport Full time €48,000 - €84,000

    Seeking a skilled Desktop Support Specialist to provide technical assistance for software and hardware systems.About the PositionThis role involves delivering 1st and 2nd level support, collaborating with technology teams globally, and addressing complex queries via ticketing systems.Key ResponsibilitiesCollaborate with software development teams and system...

  • Desktop Technical Support Specialist

    7 days ago

    Dublin, Dublin City, Ireland beBeeSpecialist Full time €60,000 - €80,000

    Job SummaryWe are seeking a skilled Desktop Technical Support Specialist to join our team. This role will provide technical support for software and hardware systems, working closely with development teams and system architects to ensure seamless operation.The ideal candidate will have 3+ years of experience providing desktop support, with strong knowledge...

  • Desktop Support Specialist

    2 weeks ago

    Dublin, Dublin City, Ireland beBeeTechnical Full time €50,000 - €70,000

    Job Opportunity: Desktop Support SpecialistWe are seeking a skilled and dedicated Desktop Support Specialist to join our team. This is an exciting opportunity to provide hardware and software support to employees, ensuring they have the tools they need to succeed.Key Responsibilities:Provide expert-level technical support for desktop computers, laptops, and...

  • Desktop Support Engineer

    2 weeks ago

    Dublin, Dublin City, Ireland eir evo talent Full time

    Join to apply for the Desktop Support Engineer role at eir evo talentJoin to apply for the Desktop Support Engineer role at eir evo talentDirect message the job poster from eir evo talenteir evo talent are seeking applications fora Desktop Support Engineer, this is a permanent position located in Central Dublin, the role is 5 days a week...