Desktop Services Manager

1 week ago

Dublin, Dublin City, Ireland beBeedesktop Full time €60,000 - €80,000
Desktop Services Manager

We are seeking a highly skilled Desktop Services Manager to lead our team of IT support professionals in delivering exceptional desktop services to our clients. With expertise in IT service management, you will oversee the daily operations of the support team, ensuring high-quality service delivery and implementing best practices for desktop management.

The ideal candidate will have a strong background in IT support and management, with experience in leading teams and managing desktop environments. Key responsibilities include:

  • Managing Daily Operations: Oversee the daily activities of the IT support team, ensuring seamless service delivery and effective use of resources.
  • Policies and Procedures: Develop, implement, and maintain IT policies, procedures, and standards that align with business objectives.
  • IT Support Activities: Coordinate IT support activities, including hardware and software deployments, upgrades, and troubleshooting, to ensure minimal disruption to users.
  • Leadership and Mentorship: Provide guidance and mentorship to support staff, promoting professional development and career growth.
  • Performance Monitoring: Monitor team performance and support key metrics, identifying areas for improvement and implementing corrective actions.
  • Collaboration and Integration: Collaborate with other IT departments to ensure integrated support and seamless technology operations.
  • Inventory Management: Manage inventory and procurement of desktop hardware and software, ensuring efficient use of resources.

Requirements include:

  • Proven Experience: Proven experience in a desktop support role with a management or supervisory background.
  • Technical Knowledge: Strong knowledge of desktop operating systems (Windows, Mac OS) and applications (Microsoft Office, etc.).
  • Network Infrastructure: Familiarity with network infrastructure, remote support tools, and IT security best practices.
  • Leadership Skills: Excellent leadership, communication, and interpersonal skills.
  • ITIL Certification: ITIL foundation certification or experience with IT service management frameworks.
  • Problem-Solving: Strong problem-solving abilities and a customer-focused approach.

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