
Desktop Support Specialist
2 weeks ago
Seeking a skilled Desktop Support Specialist to provide technical assistance for software and hardware systems.
About the PositionThis role involves delivering 1st and 2nd level support, collaborating with technology teams globally, and addressing complex queries via ticketing systems.
Key Responsibilities- Collaborate with software development teams and system architects to resolve technical issues.
- Manage, address, and solve complex queries using ticketing systems.
- Continuously evaluate and improve support procedures and develop tools as needed.
Responsibilities include managing desktop support for software and hardware systems, possessing strong knowledge of Windows desktop OS, and demonstrating excellent attention to detail.
Requirements- Minimum 3 years of experience in providing desktop support for software and hardware systems.
- Strong working knowledge of peripherals, printers, graphics cards, and hardware experience (KVM switches, multiple screens setup).
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