desktop Support Technician

1 week ago

Dublin, Dublin City, Ireland beBeeDesktop Full time €45,000 - €60,000
Job Title

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.
We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite/on-call assistance to end-users within the organisation's desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Key Responsibilities
  • Computer OS/Peripherals troubleshooting
  • Handling Different PC Operating Systems (Windows 7/8 and 10)
  • Performing Hardware and Software installations (understanding of deployment tools like SCCM)
  • BASIC knowledge of SOE and group policies
  • Printer support
  • Good knowledge of MS Office tools installation & troubleshooting
  • Excellent customer service and people skills
  • Field experience supporting a variety of technologies and services
  • Advanced technical abilities, including solid troubleshooting skills applicable to Windows, Apple, and virtual operating systems
Requirements
  • Reliable transportation
  • Flexible schedule and commitment to work on demand when required
  • Resilient and able to face and resolve conflicts
  • The ability to communicate effectively in both oral and written form with clients and end-users is compulsory
  • CUSTOMER-oriented and cool-tempered
  • Works well under pressure, pro-active, self-starter, and team player
Personal Attributes
  • Good knowledge of Infrastructure support
  • Strong analytical and problem-solving capabilities
  • Well-organized and extremely detail-oriented
  • Strong customer service ethic and great communication skills, both oral and written
  • PASSIONATE about delivering quality no matter what you are doing
  • Can work both independently and in a collaborative team-oriented environment
  • A self-starter, motivated to push the limits and think outside of the box
  • Fondness for solutions that are simple, elegant, and effective
  • Ability to work with and maintain confidential information
Technical Knowledge
  • MICROSOFT Office applications
  • PC/Laptop hardware
  • PC/Laptop peripherals, including printers
Qualifications
  • At least one of the following:
  • PC/Laptop OEM Maintenance Certification
  • CompTIA A+ Certification
  • MICROSOFT Certified IT Professional (MCITP) certification in the desktop area
  • MICROSOFT Office Specialist (MOS) Certification
Experience
  • 2+ years of relevant experience
  • Ready to travel 10-20 miles as per the requirement

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