Technical Desktop Support Specialist

22 hours ago

Dublin, Dublin City, Ireland beBeeSupport Full time €40,000 - €60,000
Job Title

We are seeking an experienced Desktop Support Specialist to join our team.

This is a full-time permanent role, and the ideal candidate will have a proven track record in providing excellent technical support to users.

The successful candidate will be responsible for delivering high-quality technical assistance, troubleshooting, and resolving issues related to hardware, software, and network connectivity.

The role requires excellent communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  1. Incident Management: Perform incident management on support products and services, ensuring timely and effective resolution of issues.
  2. Troubleshooting: Troubleshoot and resolve technical issues related to PC's, laptops, terminals, printers, mobile devices, shrink wrap, and in-house applications.
  3. Knowledge Base: Drive technical content and departmental procedures to the knowledge base, ensuring accurate and up-to-date information.
  4. Hardware and Software Installation: Complete requests to install software and build and deploy hardware, ensuring seamless integration with existing systems.
  5. Quality Measures: Adhere to agreed service levels and promote quality measures, ensuring exceptional customer satisfaction.
  6. Procurement: Procure software and hardware on behalf of the business, ensuring license compliance and cost-effectiveness.
  7. Record Keeping: Maintain accurate records of incident and request progress and resolution.
Requirements
  • Experience: At least 1 year's experience in a related technical support role.
  • Qualifications: IT, Computer Science, or Business qualification.
  • Skills: Good problem-solving and troubleshooting skills, good working knowledge of IT business technologies, networks, servers, Windows operating system, PC hardware, Microsoft 365, MS Office, and major shrink wrap business applications.
  • Behavioral Competencies: Delivering superior customer satisfaction, problem-solving & decision-making, communication and influencing, team working and cross-functional collaboration, drive for results.
Benefits

If you feel that this role is something that you would be interested in applying for, please send your up-to-date C.V and contact details through the portal provided.

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