
Desktop Technical Specialist
4 days ago
Job Summary
The Desktop Support Specialist will be responsible for resolving complex end-user hardware and software issues that cannot be handled by the Helpdesk. This includes problems with local software, network connectivity, printing, PC performance, mobile phones, audio-visual equipment, and Windows updates.
Key Responsibilities:
- Resolve technical issues related to hardware and software.
- Document and communicate solutions to issues.
- Collaborate with Active Directory to create users, reset passwords, remove or transfer accounts, configure Group Policy and User Permissions.
- Support end-users with all hardware and software issues that cannot be resolved by the Helpdesk.
- Provide assistance with mobile phones, audio-visual equipment, and Windows updates.
Requirements
- At least 6 years of experience working in a Level 2 Desktop Role.
- Previous experience working with Active Directory creating users, resetting passwords, removing or transferring accounts, configuring Group Policy and User Permissions.
- Previous experience dealing with at least 3 of the following: Citrix, Mobile Phones, Audio-visual, VMWare, Windows Updates, Releasing Emails or Websites blocked by an email or web filter.
- Previous experience dealing with Windows Server including installation, monitoring, and patching.
Benefits
This role offers a challenging and rewarding work environment with opportunities for professional growth and development.
Others
The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong understanding of desktop operating systems and hardware.
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