Service and Sales Performance Coach

3 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

Service & Sales Performance Coach – Dublin Airport

Location: Dublin Airport

Hours: 40-hour week, Monday to Sunday (flexibility required for evenings, weekends & holidays)

Our client is seeking a dynamic and people-focused Service & Sales Performance Coach to play a key role in frontline operations at Dublin Airport. This is a hands-on, customer-facing leadership position where you'll coach and mentor staff, drive service excellence, and support sales growth through performance optimisation.

What's on Offer:
  • Competitive salary
  • Monthly performance bonus
  • 29 days annual leave (including bank holidays), increasing with service
  • Medical refund scheme
  • Enhanced statutory sick pay
  • 1.5% employer-matched pension scheme
  • Enhanced maternity and paternity benefits
  • Access to Hubex benefits and discounts platform
  • Life assurance (2x basic salary)
  • Employee Assistance Programme (EAP)
  • Voluntary flu vaccination voucher
  • Bike to Work Scheme
  • Ongoing training and development
  • Opportunities for career progression
Your Key Responsibilities:

Customer Service & Sales Coaching

  • Promote and sell products and services, consistently meeting or exceeding personal sales targets
  • Deliver coaching to team members on sales techniques and customer engagement to drive station revenue
  • Ensure consistent delivery of exceptional customer service standards on the frontline
  • Mentor and develop team performance, encouraging accountability and a results-driven mindset

Operational Oversight

  • Ensure all staff are fully trained and compliant with company procedures and policies
  • Partner with Station Management to ensure adequate vehicle availability to meet demand
  • Lead performance tracking on upgrades—monitoring conversion rates, revenue per transaction, and customer value
  • Train and coach staff on delivering service-led upgrade conversations to enhance the customer experience
  • Oversee rental documentation and underwriting accuracy to ensure compliance
  • Maintain a high standard of security across vehicles, premises, and sensitive data

Standards & Safety

  • Promote a clean, professional, and customer-ready environment at all times
  • Follow all safety policies and procedures; take responsibility for own health and safety and support that of colleagues
  • Perform ad hoc duties as assigned by management
What You'll Need:
  • Full clean B driving licence (held for a minimum of 2 years preferred)
  • Flexibility to work a variety of shifts including evenings, weekends, and holidays
  • Strong leadership background, with proven ability to coach and motivate front-facing teams
  • Sales and customer service experience in a fast-paced, target-led environment
  • Confident coaching style with a passion for people development and continuous improvement
  • Excellent organisational skills and the ability to balance people, performance, and operational priorities

Why Join Our Client?

This is a fantastic opportunity to join a growing team within a globally recognised business. Our client offers a supportive, ambitious working environment with real opportunities for growth. You'll be empowered to lead on the frontline, develop others, and make a real impact on both service delivery and commercial results.

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