Service and Sales Performance Coach
4 weeks ago
Service & Sales Performance Coach – Dublin Airport
Location: Dublin Airport
Hours: 40 hours per week | Rostered across Monday to Sunday | Flexibility required (evenings, weekends, and public holidays)
Our client, a leading name in the vehicle rental and mobility sector, is looking to appoint a Service & Sales Performance Coach to support and drive frontline performance at Dublin Airport. This role combines people leadership, operational oversight, and commercial performance coaching within a busy, customer-facing environment.
Role Overview
This is a hands-on position with a focus on coaching staff to deliver excellent service while maximising sales opportunities. Reporting to station leadership, the Service & Sales Performance Coach will lead by example on the frontline—supporting customer engagement, tracking key performance metrics, and continuously developing team capability.
Key Responsibilities
- Customer Service & Sales Coaching
- Drive customer satisfaction and revenue by promoting services and upsell opportunities
- Provide one-to-one and group coaching sessions to improve sales performance and customer interaction skills
- Consistently reinforce high standards of customer service across all touchpoints
- Support a culture of accountability, positivity, and commercial awareness among staff
- Operational Oversight
- Ensure all staff are fully trained and working in compliance with company policies and procedures
- Collaborate with station leadership to maintain vehicle availability aligned with booking demand
- Monitor upgrade sales and conversion metrics; coach staff on delivering service-led, value-driven conversations
- Oversee rental documentation accuracy and underwriting procedures to ensure compliance
- Support the secure handling of vehicles, premises, and customer data
- Standards & Safety
- Champion a clean, professional, and customer-ready workplace
- Promote adherence to all health and safety policies; act as a role model in maintaining a safe working environment
- Carry out additional tasks as directed by management
Candidate Profile
- Full, clean B driving licence (held for a minimum of 2 years preferred)
- Flexible approach to work patterns, including evenings, weekends, and holidays
- Proven leadership experience in coaching or supervising customer-facing teams
- Strong background in sales and customer service within a target-driven environment
- Confident communicator with a passion for people development and service quality
- Strong organisational skills, able to prioritise between coaching, operational delivery, and performance management
What's on Offer
- Competitive salary
- Monthly performance-related bonus
- 29 days annual leave (including bank holidays), increasing with length of service
- Medical refund scheme
- Enhanced statutory sick pay
- Employer-matched pension scheme (1.5%)
- Enhanced maternity and paternity benefits
- Access to Hubex benefits and discounts platform
- Life assurance (2x basic salary)
- Employee Assistance Programme (EAP)
- Voluntary flu vaccination voucher
- Bike to Work Scheme
- Ongoing learning and development
- Opportunities for career advancement
Interested in finding out more?
Contact tina.obrien@cpl.ie today to discuss this exciting opportunity. This is an ideal role for someone with a passion for coaching, customer experience, and frontline team development in a fast-paced, rewarding environment, service delivery and commercial results.
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