Service and Sales Performance Coach

2 weeks ago

Dublin, Dublin City, Ireland Cpl Healthcare Full time

Service & Sales Performance Coach – Dublin Airport

Location: Dublin Airport

Hours: 40 hours per week | Rostered across Monday to Sunday | Flexibility required (evenings, weekends, and public holidays)

Our client, a leading name in the vehicle rental and mobility sector, is looking to appoint a Service & Sales Performance Coach to support and drive frontline performance at Dublin Airport. This role combines people leadership, operational oversight, and commercial performance coaching within a busy, customer-facing environment.

Role Overview

This is a hands-on position with a focus on coaching staff to deliver excellent service while maximising sales opportunities. Reporting to station leadership, the Service & Sales Performance Coach will lead by example on the frontline—supporting customer engagement, tracking key performance metrics, and continuously developing team capability.

Key Responsibilities

  • Customer Service & Sales Coaching
  • Drive customer satisfaction and revenue by promoting services and upsell opportunities
  • Provide one-to-one and group coaching sessions to improve sales performance and customer interaction skills
  • Consistently reinforce high standards of customer service across all touchpoints
  • Support a culture of accountability, positivity, and commercial awareness among staff
  • Operational Oversight
  • Ensure all staff are fully trained and working in compliance with company policies and procedures
  • Collaborate with station leadership to maintain vehicle availability aligned with booking demand
  • Monitor upgrade sales and conversion metrics; coach staff on delivering service-led, value-driven conversations
  • Oversee rental documentation accuracy and underwriting procedures to ensure compliance
  • Support the secure handling of vehicles, premises, and customer data
  • Standards & Safety
  • Champion a clean, professional, and customer-ready workplace
  • Promote adherence to all health and safety policies; act as a role model in maintaining a safe working environment
  • Carry out additional tasks as directed by management

Candidate Profile

  • Full, clean B driving licence (held for a minimum of 2 years preferred)
  • Flexible approach to work patterns, including evenings, weekends, and holidays
  • Proven leadership experience in coaching or supervising customer-facing teams
  • Strong background in sales and customer service within a target-driven environment
  • Confident communicator with a passion for people development and service quality
  • Strong organisational skills, able to prioritise between coaching, operational delivery, and performance management

What's on Offer

  • Competitive salary
  • Monthly performance-related bonus
  • 29 days annual leave (including bank holidays), increasing with length of service
  • Medical refund scheme
  • Enhanced statutory sick pay
  • Employer-matched pension scheme (1.5%)
  • Enhanced maternity and paternity benefits
  • Access to Hubex benefits and discounts platform
  • Life assurance (2x basic salary)
  • Employee Assistance Programme (EAP)
  • Voluntary flu vaccination voucher
  • Bike to Work Scheme
  • Ongoing learning and development
  • Opportunities for career advancement

Interested in finding out more?

Contact tina.obrien@cpl.ie today to discuss this exciting opportunity. This is an ideal role for someone with a passion for coaching, customer experience, and frontline team development in a fast-paced, rewarding environment, service delivery and commercial results.

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