Service and Sales Performance Coach

6 days ago

Dublin, Dublin City, Ireland Cpl Full time

Service & Sales Performance Coach – Dublin Airport

Location: Dublin Airport

Hours: 40-hour week, Monday to Sunday (flexibility required for evenings, weekends & holidays)

Our client is seeking a dynamic and people-focused Service & Sales Performance Coach to play a key role in frontline operations at Dublin Airport. This is a hands-on, customer-facing leadership position where you'll coach and mentor staff, drive service excellence, and support sales growth through performance optimisation.

What's on Offer:

Competitive salaryMonthly performance bonus29 days annual leave (including bank holidays), increasing with serviceMedical refund schemeEnhanced statutory sick pay1.5% employer-matched pension schemeEnhanced maternity and paternity benefitsAccess to Hubex benefits and discounts platformLife assurance (2x basic salary)Employee Assistance Programme (EAP)Voluntary flu vaccination voucherBike to Work SchemeOngoing training and developmentOpportunities for career progression

Your Key Responsibilities:

Customer Service & Sales Coaching

Promote and sell products and services, consistently meeting or exceeding personal sales targetsDeliver coaching to team members on sales techniques and customer engagement to drive station revenueEnsure consistent delivery of exceptional customer service standards on the frontlineMentor and develop team performance, encouraging accountability and a results-driven mindset

Operational Oversight

Ensure all staff are fully trained and compliant with company procedures and policiesPartner with Station Management to ensure adequate vehicle availability to meet demandLead performance tracking on upgrades—monitoring conversion rates, revenue per transaction, and customer valueTrain and coach staff on delivering service-led upgrade conversations to enhance the customer experienceOversee rental documentation and underwriting accuracy to ensure complianceMaintain a high standard of security across vehicles, premises, and sensitive data

Standards & Safety

Promote a clean, professional, and customer-ready environment at all timesFollow all safety policies and procedures; take responsibility for own health and safety and support that of colleaguesPerform ad hoc duties as assigned by management

What You'll Need:

Full clean B driving licence (held for a minimum of 2 years preferred)Flexibility to work a variety of shifts including evenings, weekends, and holidaysStrong leadership background, with proven ability to coach and motivate front-facing teamsSales and customer service experience in a fast-paced, target-led environmentConfident coaching style with a passion for people development and continuous improvementExcellent organisational skills and the ability to balance people, performance, and operational priorities

Why Join Our Client?

This is a fantastic opportunity to join a growing team within a globally recognised business. Our client offers a supportive, ambitious working environment with real opportunities for growth. You'll be empowered to lead on the frontline, develop others, and make a real impact on both service delivery and commercial results.

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