Concierge

1 week ago

Dublin, Dublin City, Ireland The Trinity City Hotel Full time
Overview

Join to apply for the Concierge role at The Trinity City Hotel. The Trinity City Hotel 4* is currently recruiting for an experienced Concierge to join their Guest Relations team. We are proud to welcome guests from Ireland and around the world, all year long, and provide them with the best experience. Ideal candidates will be passionate about hospitality & customer service.

Main Duties And Responsibilities
  • Provide an excellent service to our customers in the politest possible way by maintaining good hospitality standards (smile and greet guests appropriately, show interest, offer assistance and respond to guests' needs and comfort).
  • Respect the privacy of hotel guests and respect their personal property at all times.
  • Have a general knowledge of the hotel and the company history, meals times, services available, etc.
  • Be familiar with local tourist attractions, amenities and activities and assist customers with their requirements.
  • Deal with customer complaints in a diplomatic manner at all times; never argue. Seek the assistance of Management where appropriate.
  • General upkeep of hotel exterior and Reception / Lobby area as requested.
  • Monitor traffic stopping in front of the hotel and manage the set down area accordingly; provide valet parking service as required.
  • Assist Receptionists with welcoming and guest check-in when required; provide cover for Receptionists during breaks/lunch when needed.
  • Assist guests with luggage and liaise with reception and accommodation regarding delivering items to guests' rooms (room service, etc.).
  • Ensure that all entrance doors and emergency exits are shut and cleaned regularly.
  • Assist with clearing unwanted items from front of house areas (rubbish, glasses, cups, plates, cutlery, etc.).
  • Water exterior flowers and plants as required; maintain fires and clean fireplaces at required times.
  • Ensure reasonable care for yourself, colleagues, customers and any other persons on the premises.
The Ideal Candidate Must Have
  • A full clean driving licence
  • Excellent communication skills both verbal and written
  • Exceptional selling skills both upselling and cross selling
  • Attention to detail
  • Strong customer focus skills
  • Positive attitude to work
  • Enjoys a sense of empowerment and a want to improve
  • The ability to work shifts
In Return We Offer
  • Excellent working conditions.
  • Training & Development.
  • Employee Recognition Awards.
  • Bike to work & tax saver travel.
  • Meals provided while on duty.
How to Apply

If you are interested in this role, please complete the questions below and attach an up-to-date CV. The Trinity City Hotel is an equal opportunities employer.

Job Details
  • Seniority level: Mid-Senior level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Food and Beverage Manufacturing

Location: Dublin, County Dublin, Ireland


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