Deputy General Manager

2 weeks ago

Sligo, Sligo, Ireland The Glasshouse Full time
Overview

We are seeking a Deputy General Manager for our 4-star Glasshouse Hotel in Sligo town to lead and support our Heads of Department - including Food & Beverage, Front Office, Revenue, Sales, Housekeeping and Maintenance. You will play a key role in nurturing our teams, building a culture of high performance and setting the standard for outstanding customer service.

Key Responsibilities
  • Coaching and mentoring staff to consistently deliver exceptional service, leading on training & development of both junior staff and management team
  • Overseeing daily hotel operations with a strong on-floor presence, while providing hands-on support and resolving escalated queries from Duty Managers/Supervisors
  • Delivering excellence in customer service, ensuring every guest experiences is to the highest standard of care, professionalism & friendliness
  • Participating in leadership monthly meetings and input into decisions in relation to our expansion and refurbishment plans with our key stakeholders & design team
  • Collaborating with the Sales and Marketing team to develop and implement innovative ideas that drive revenue growth and enhance market presence
  • Responsible for roster management and ensuring payroll costs are within weekly budget
What will make you stand out
  • Experience from the ground up and currently working as a Deputy GM for the last 18 months
  • Have strong experience working in and leading an Operations team
  • Managed payroll budgets and examples of reducing cost through efficient time & attendance management
  • Experience in training and development e.g creating & rolling out SOPs. Carrying out training for new & existing staff, that set high standards
  • Confident in making decisions on the spot and managing changing priorities
What's in for you?
  • Free parking
  • Food provided while on duty
  • Employee Assistance Programme
  • Staff Appreciation Initiatives and regular charity events
  • Cycle to work scheme
  • Development opportunities through Skillnet and working alongside an experienced leadership team
  • Complimentary dry cleaning of business attire
About Us

Join our 4-star, family-owned hotel in central Sligo, renowned for its excellence in customer service and warm, welcoming guest experience. Located along the beautiful Garavogue river, our 116 beautifully designed bedrooms and a dedicated team of 130 staff, we take pride in creating a friendly and memorable stay for every guest. We are also delighted to be adding 56 new bedrooms to our existing property with work commencing later this year with a view to welcoming more guests in Q2 of 2027.

All applicants

All applicants should have a valid work permit.

The Glasshouse Hotel is an equal opportunities Employer


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