Sales Operations Manager

Description

Position at Ookla

Ookla is a global leader in connectivity intelligence, offering unparalleled network insights through the combined expertise of Speedtest, Downdetector, RootMetrics, and Ekahau. Ookla's datasets combine crowdsourced and controlled, public and private collection methods, QoS and QoE metrics, and more to unlock correlations and actionable insights — helping organizations optimize networks, enhance digital experiences, and create better connected experiences for end-users.

Our team is a group of passionate individuals inspired by possibility. We seek team members who love solving problems, are motivated by challenges, and enjoy turning clever ideas into exceptional products. Working with us, you'll use Ookla data and insights to promote better connectivity for all.

We are looking for a detail-oriented and proactive Sales Operations Manager to support our global sales organization's effectiveness. In this role, you'll help maintain operational excellence across sales workflows, data systems, reporting tools, and cross-functional projects. You'll partner with Sales, Finance, and Revenue Operations to drive process consistency, ensure data integrity in Salesforce, and support initiatives that improve visibility and efficiency for our go-to-market teams.

This role is ideal for someone highly organized, data-savvy, and passionate about enabling sales teams through systems and structure.

1. Sales Process & Systems Support
   • Assist in maintaining end-to-end sales workflows to ensure opportunities move smoothly through the pipeline.
   • Flag blockers, data inconsistencies, or process breakdowns in daily sales activity for resolution.
   • Perform routine Salesforce data quality checks and help maintain consistency of custom fields and automations.
   • Collaborate with Salesforce Admins to support light configuration and process refinement.
2. Reporting & Analytics
   • Generate and maintain dashboards and reports to provide visibility into pipeline health, sales performance, and deal progress.
   • Monitor key sales metrics to identify performance trends or gaps.
   • Support ad hoc data pulls, analysis, and KPI tracking using Salesforce and other internal tools.
3. Cross-Functional Operations
   • Work closely with Sales, Finance, and RevOps to support tasks such as deal tracking, opportunity updates, and sales documentation.
   • Assist in executing sales programs and initiatives including new process rollouts, training updates, or compensation adjustments.
   • Maintain documentation related to workflows, systems, and key program changes.
4. Project Management & Communication
   • Help track and coordinate projects by maintaining timelines, task lists, and project plans under the direction of the Sales Ops Director.
   • Schedule and coordinate team meetings, take notes, and follow up on action items.
   • Assist in drafting internal communications for process/tool changes or program updates.
   • Support enablement efforts by preparing content such as FAQs, one-pagers, or internal guides for the sales team.

1. 3–6 years of experience in Sales Operations, Revenue Operations, or Business Operations.
2. Proficient in Salesforce CRM; experience with reporting, dashboards, and data maintenance required.
3. Strong organizational skills and a high level of attention to detail.
4. Comfortable working with data and performing light analysis in spreadsheets or BI tools.
5. Excellent written and verbal communication skills; able to clearly convey updates and priorities.
6. Self-starter with the ability to manage multiple priorities and collaborate across teams.

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