Squad Leader

4 weeks ago

Galway, Galway, Ireland Fidelity Investments Full time
Overview

Squad Leader - Agent Interactions: As Squad Leader, you will be supporting Agent Interaction Endpoints for the enterprise. In an agile format and structure, you will partner with other leaders to influence the broader strategic decisions and roadmaps, define the resource requirements, set the mission, and bring the squad together to execute on specific results and ensure respective products or services are available, stable, scalable, and supported.

You will ensure alignment of the 'what' and 'when' of the work performed by the squad through ongoing planning and prioritization, to enable the squad to work iteratively, innovate when appropriate and learn from failures. You will also be committed to maintaining and developing your own expertise and knowledge to ensure you bring the latest thinking to your role. You will work in partnership with the Product Area Leader, team members, and chapter leaders. By role modeling and promoting agile and Fidelity leadership principles, you will promote and sustain an innovative agile culture.

This role will focus on creating and executing a product vision for Agent Interaction Endpoints that integrates with contact center technologies to deliver first class experiences for our associates and members.

The Skills You Bring
  • Defining, refining, and communicating your team's mission to squad members and business partners to empower and rally support.
  • Anticipating, discovering, and prioritizing client / partner needs to serve as the voice of the clients and guide execution of the squad.
  • Measuring performance through established critical metrics and deliver agreed upon business, technology, and people results
  • Inspecting and evaluating progress, and removing impediments for your squad.
  • Defining, presenting, and evaluating results against agreed acceptance criteria.
  • Making informed trade-off decisions to strike the right balance between quality, cost, and timelines.
The Expertise We're Looking For
  • 8-10 years of related product management experience, systems development, product development, and/or project/product management.
  • Knowledge of Contact Center technologies is required.
  • Bachelor's degree preferred.
  • Contact Center Management experience preferred.
  • Agile experience preferred.
  • You take a data-driven approach to understanding client needs, you translate strategic goals into action, and prioritize to enhance value delivered.
  • You have a continuous improvement approach.
  • You are energized by working collaboratively to deliver agreed business outcomes, drawing on the expertise of colleagues to inform the approach and remove impediments to making progress.
  • You are capable of leading, influencing, and motivating colleagues without formal authority, and have a track record of building high-performing teams.
  • You are intellectually curious and model a culture of learning and coaching.
The Team

Come and join our team that provides Fidelity with the world class capabilities and services which connect our associates to our millions of participants, members, and customers. We are an agile organization that is responsible for the Contact Center platform and engineering which provides our voice, email, and web chat communication channels. Continual improvement is essential in our space. This requires us to seek out associates who are curious, innovative, and driven to settle for nothing less than a complete obsession with the experiences of our customers and associates. We pride ourselves on being an organization that has a thirst for continued learning, a team-first attitude, and a focus on delivering value to the organization. The platform services over 20M clients and processes more than 35M customer interactions per year while operating on a 24x7 basis.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Information Technology

#J-18808-Ljbffr

  • Squad Leader

    4 weeks ago

    Galway, Galway, Ireland Fidelity Investments Full time

    Squad Leader (Strategic Advisors Technology)Strategic Advisers Technology is seeking a Squad Leader (Director) to join our team.As a Squad Lead, you set overall purpose and vision for the work of a squad, serving as the end-to-end gatekeeper of the mission, strategy, product life cycle and value creation.You will collaborate with Fidelity's Strategic...

  • Squad Leader

    3 weeks ago

    Galway, Galway, Ireland Soteria Reinsurance Ltd. Full time

    Squad Leader page is loaded## Squad Leaderlocations: Galway, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: 2108385## ## Job Description:**The Role**You will guide a team of software engineers in the development of our internal portfolio management and analysis systems. As part of the product team you are the end-to-end...

  • Chapter Leader

    4 weeks ago

    Galway, Galway, Ireland Fidelity Investments Full time

    OverviewChapter Leader - Director, Software Engineering.As an FI Technology Chapter Leader, you blend deep knowledge of software engineering practices and strong engineering skills with a passion for coaching, mentoring, and developing associates.You are deeply committed to improving the value delivered to our customers.In an agile structure you will...

  • Agile Coach/Scrum Master

    4 weeks ago

    Galway, Galway, Ireland Trust In SODA Full time

    OverviewAgile Coach/Scrum Master – HIRING ASAPStart date: ASAPDuration: 11 MonthsLocation: 1 week in Galway office, 3 weeks working from homeRate: €550 - €600 per dayResponsibilitiesAs a Scrum Master/Delivery Lead you will need to blend deep scrum expertise with a passion for constant improvement and Delivery Excellence.In partnership with the Squad...

  • Product Analyst

    4 weeks ago

    Galway, Galway, Ireland Fidelity Investments Full time

    Job DescriptionThe Product Analyst works within the Fidelity Workplace Investing Agile Model as a member of the SPS Customer Solutions Chapter. Product Analysts are tasked with collaborating with Product Area Leads, Initiative Leads and Squad Leads to elicit, document, and translate high complexity business requirements into Agile feature-level epics. They...

  • Principal, Full Stack Engineer

    3 weeks ago

    Galway, Galway, Ireland Fidelity Investments Full time

    OverviewPrincipal Software Engineer/Tech LeadFidelity Investments Workplace Solutions (WS) organization is looking for a Principal Software Engineer/Tech Lead within Digital Platforms Technology.This person will play a key role in allowing Stock Plan Services (SPS) to accelerate the pace at which our plan sponsor can take advantage of new global...

  • Senior Quality Assurance Engineer

    4 weeks ago

    Galway, Galway, Ireland Channel Mechanics Full time

    OverviewWe are seeking a Senior Quality Assurance Engineer as a key member of our team.We are now building out the QA team to enhance our test efforts and moving to an integrated platform approach.This is an ideal opportunity to be part of a growing team.Key ResponsibilitiesWork within a cross functional team to understand the product solution.Design and...

  • Senior Data Engineer

    4 weeks ago

    Galway, Galway, Ireland Fidelity Investments Full time

    OverviewSenior Data Engineer role at Fidelity Investments. Location: Galway, Ireland.We have an outstanding technology opportunity for a data engineer in Ireland to contribute to the delivery of modern data solutions for Fidelity Technology Strategy and Planning. As a Senior Data Engineer your work will empower analytics solutions to enable leaders to make...

  • Squad Leader

    2 days ago

    Galway, Ireland Fidelity Investments Full time

    We are seeking a Squad Leader in the OSG Client Services space to lead strategic digital initiatives that enhance the client experience and accelerate our organization’s digital transformation. As the Squad Leader you are the end-to-end gatekeeper of the squads’ mission and tactical execution associated with delivering on strategic priorities. In an...

  • Squad Leader

    2 weeks ago

    Galway, Ireland Soteria Reinsurance Ltd. Full time

    Squad Leader page is loaded## Squad Leaderlocations: Galway, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: 2108385## ## Job Description:**The Role**You will guide a team of software engineers in the development of our internal portfolio management and analysis systems. As part of the product team you are the end-to-end...

  • Squad Leader

    4 days ago

    Galway, Ireland Fidelity Investments Full time

    Overview Squad Leader - Agent Interactions: As Squad Leader, you will be supporting Agent Interaction Endpoints for the enterprise. In an agile format and structure, you will partner with other leaders to influence the broader strategic decisions and roadmaps, define the resource requirements, set the mission, and bring the squad together to execute on...

  • Squad Leader

    2 weeks ago

    Galway, Ireland Soteria Reinsurance Ltd. Full time

    Squad Leader page is loaded## Squad Leaderlocations: Galway, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: 2108385## ## Job Description:**The Role**You will guide a team of software engineers in the development of our internal portfolio management and analysis systems.As part of the product team you are the end-to-end gatekeeper of...

  • Chapter Leader, WDX Customer Solutions

    2 weeks ago

    Galway, Ireland Soteria Reinsurance Ltd. Full time

    Chapter Leader, WDX Customer Solutions page is loaded## Chapter Leader, WDX Customer Solutionslocations: Dublin, Ireland: Galway, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: 2117184## ## Job Description:**Chapter Leader, WDX Customer Solutions**Workplace Digital Experiences (WDX) Customer Solutions community works together...

  • Chapter Leader, Wdx Customer Solutions

    2 weeks ago

    Galway, Ireland Soteria Reinsurance Ltd. Full time

    Chapter Leader, WDX Customer Solutions page is loaded## Chapter Leader, WDX Customer Solutionslocations: Dublin, Ireland: Galway, Irelandtime type: Full timeposted on: Posted Todayjob requisition id: 2117184## ## Job Description:**Chapter Leader, WDX Customer Solutions**Workplace Digital Experiences (WDX) Customer Solutions community works together to tackle...

  • Principal, Full Stack Engineer

    1 week ago

    Galway, Ireland Fidelity Investments Full time

    Overview Principal Software Engineer/Tech Lead. Fidelity Investments Workplace Solutions (WS) organization is looking for a Principal Software Engineer/Tech Lead within Digital Platforms Technology. This person will play a key role in allowing Stock Plan Services (SPS) to accelerate the pace at which our plan sponsor can take advantage of new global...