Reservation Agent

Hotel Reservation Agent - Join Our Welcoming Team Do you enjoy exceeding guest expectations and creating memorable experiences? Are you organised, detail-oriented, and thrive in a fast-paced environment? If so, we invite you to apply for the exciting opportunity to join our team as a Reservation Agent at our hotel, part of The iNUA Collection.

About the Role: As a Reservation Agent, you will be the first point of contact for our valued guests, playing a crucial role in ensuring a smooth and enjoyable stay. You will be responsible for processing reservations via phone, email, and online channels, providing exceptional customer service, and exceeding guest expectations every step of the way.

• Answer incoming calls, emails, and online inquiries regarding room reservations.
• Assist guests with booking rooms, processing payments, and confirming reservation details.
• Offer room upgrades, packages, and additional services to enhance the guest experience.
• Handle reservation modifications and cancellations efficiently and courteously.
• Maintain accurate reservation records and ensure compliance with hotel policies.
• Provide information about hotel amenities, services, and local attractions.
• Build rapport with guests and address their concerns in a timely and professional manner.
• Contribute to maximizing hotel occupancy and revenue generation.

• Minimum of 1 year of experience in a reservations role, preferably within the hospitality industry.
• Excellent communication, interpersonal, and problem-solving skills.
• Proficient in reservation software and property management systems.
• Strong organisational skills and the ability to multitask effectively.
• Positive and welcoming attitude with a genuine passion for exceeding guest expectations.
• Ability to work independently and as part of a team.

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and fast-paced environment.
• Be part of a team dedicated to providing exceptional guest service.
• Career development opportunities within the hospitality industry.
• Positive and supportive work environment.
• Training and development opportunities to help you grow your career.
• Flexible scheduling options (full-time, part-time, and weekend positions available).
• Team members discounts on accommodation, dining, and spa services.
• Free Employee Assistance Programme.
• Health Insurance and Pension contributions.
• Opportunities for promotion and transfer within the iNua Hospitality Collection and Radisson Hotel Group.

Ready to join our team and make a difference? We are an equal-opportunity employer and value diversity at our company, and we look forward to hearing from you.

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