Hotel Guest Services Representative

2 weeks ago

Cork, Cork, Ireland beBeeCustomer Full time €25,000 - €40,000
Job Title

A Reservation Agent role has become available at a reputable hotel.

As a key member of the front-of-house team, you will be responsible for handling guest inquiries and reservations via phone, email, and online channels. Your exceptional customer service skills and ability to multitask effectively will ensure a smooth and enjoyable stay for our valued guests.

This is an excellent opportunity to join a dynamic and fast-paced environment where you can develop your skills and career in the hospitality industry.

  • Process guest reservations and answer incoming calls, emails, and online inquiries regarding room bookings.
  • Provide exceptional customer service and exceed guest expectations every step of the way.
  • Offer room upgrades, packages, and additional services to enhance the guest experience.
  • Handle reservation modifications and cancellations efficiently and courteously.
Qualifications

To succeed in this role, you will require:

  • A minimum of 1 year of experience in a reservations role within the hospitality industry.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Proficiency in reservation software and property management systems.
  • Strong organisational skills and the ability to multitask effectively.
  • A positive and welcoming attitude with a genuine passion for exceeding guest expectations.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for career development and advancement within the company.

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and fast-paced environment.
  • Career development opportunities.
  • Positive and supportive work environment.
  • Training and development opportunities.
  • Flexible scheduling options.
  • Team members discounts on accommodation, dining, and spa services.
Additional Benefits

In addition to these benefits, we also offer a range of perks to support your personal and professional growth, including access to training and development programs and employee assistance programs.

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