Machine Learning Engineering Manager

Company Overview
Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign's Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do
Docusign is looking for a passionate and experienced Engineering Manager to lead a team of machine learning engineers in building industry-leading state-of-the-art AI/ML solutions. You will guide your team through all aspects of the AI/ML feature life cycle, leveraging expertise in NLP and document understanding. You will be responsible for overseeing the development and deployment of production-level machine learning models that deliver more personalized and automated customer experiences throughout the Docusign Agreement Platform. This position is a People Manager role reporting to the Director of Docusign.

Responsibilities

• Lead and mentor a team of machine learning engineers in model development, deployment, testing, and evaluation of existing and emerging deep learning methods and technologies that can be effectively applied to the contract domain
• Guide the team in applying the latest architectures and technologies to build Docusign IP and solve complex NLP challenges including, but not limited to, generating representations, text understanding, semantic retrieval, contextual extractions, and summarization
• Foster a deep understanding within the team of the technologies, methods, and architecture within Docusign product development
• Define, improve, and assist the team with existing model training, evaluation, and online inferencing processes, establish online metrics, and design user feedback mechanisms for our AI/ML features
• Collaborate closely with engineering partners to deploy models into production, build scalable AI systems, and monitor and improve performance metrics
• Work closely with Product Management to translate user scenarios and product requirements into designs and plans for robust, customer-agnostic machine learning solutions

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor's degree in computer science, physics, statistics, econometrics, operations research, applied mathematics or an equal computational field
• Minimum of 6-8 years of relevant professional experience with a Bachelor's degree; 5-7 years with a Master's degree; or 5+ years with a PhD, or equivalent combination of education and experience
• Experience in leading and managing machine learning engineering teams
• Experience in the research, development, fine-tuning, and deployment of large language models (e.g., GPT, Llama, etc.) in production environments
• Understanding of LLM architectures, tokenization, attention mechanisms, prompt engineering, and transfer learning
• Familiarity with standard processes for optimizing LLM performance, efficiency, safety, and alignment

Preferred

• Demonstrated experience developing and deploying large scale document understanding models in production
• Experience with pre-training and/or supervised fine-tuning of transformer-based models using large-scale datasets
• Experience in the latest NLP techniques including LLMs and language representations
• Experience in text extraction techniques, especially using OCR and direct extraction from docx, images, and pdfs
• Strong desire to stay ahead of industry trends & technologies with a commitment to continuous learning
• Extensive experience in data collecting, cleaning, sampling, and processing large, diverse structured or unstructured datasets

Life at Docusign

Working here: Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. At Docusign, everything is equal. We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you'll be loved by us, our customers, and the world in which we live.

Accommodation: Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at for assistance.

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• Mid-Senior level

• Full-time

• Engineering and Information Technology
• Industries: Software Development

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Dublin, County Dublin, Ireland