Reception Manager

2 weeks ago

Dublin, Dublin City, Ireland Talbot Hotel Limited Full time

Join to apply for the Reception Manager role at Talbot Hotel Carlow.

Talbot Hotel Carlow, part of the Talbot Collection, are currently recruiting for an experienced Reception Manager to join our team. We are looking for an enthusiastic person with a passion for customer service.

The Talbot Collection was named one of the Best Places to Work in Hospitality 2024 by Great Place to Work. Come experience it for yourself and join our team.

The Reception Manager will report to the General Manager. The successful candidate must be available to work five days out of seven, including varying shifts and weekends.

Responsibilities
  • Ensure the day-to-day operations are carried out in line with department and hotel standards.
  • Manage and oversee the front desk in all day-to-day operations, including check-in/check-out, cash, reservations and guest queries.
  • Ensure correct handling and charging of all daily business accounts and ensure that all reception staff are aware of correct procedures.
  • Provide exceptional friendly service to our guests at all times, ensuring an exceptional guest experience every time.
  • Ensure the reception team are competently trained and that standards and performance are monitored.
  • Have total product knowledge of the hotel and its facilities, and a complete knowledge of Talbot Collection's product offering as a whole.
  • Work closely with all departmental managers to ensure a pleasant experience for our guests.
  • Ensure any complaints are dealt with promptly and effectively.
  • Ensure payments are balanced and accurate.
  • Work closely with the Revenue Manager to maximise all sales, maximise room occupancy and room rate.
Qualifications
  • 2-3 years of previous reception management experience, ideally in a 4/5 star hotel.
  • Be friendly, welcoming and passionate about customer service.
  • Have previous work knowledge and experience with Hot Soft.
  • Excellent attention to detail.
  • Proactive approach to selling.
What we offer
  • Complimentary Leisure Club Membership
  • Discounted Accommodation Rates
  • Life Insurance
  • Employee Counselling Line
  • Bike to Work Scheme
  • Pension Scheme

Talbot Hotel Carlow is an equal opportunities employer.

Seniority level
  • Not Applicable
Employment type
  • Full-time
Job function
  • Management and Manufacturing
Industries
  • Hospitality

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