Receptionist

4 weeks ago

Dublin, Dublin City, Ireland Mercantile Group Full time
Overview

Join to apply for the Receptionist role at Mercantile Group.

The Mercantile Hotel has officially opened its doors in the heart of Dublin City and we're growing our Front Office team. We're looking for a welcoming, professional, and service-driven Receptionist to join us as we continue to build a reputation for warm hospitality and excellent guest experiences. This is a brilliant opportunity to join one of the city's newest hotel teams and help shape a high quality, people first culture right at reception where every guest journey begins.

Key Responsibilities

  • Greet and welcome all guests with warmth and professionalism, creating a great first impression.
  • Manage check-in/check-out procedures efficiently while ensuring all guest needs are met.
  • Provide helpful information on hotel services, local attractions, and events in the area.
  • Answer incoming calls, emails, and in-person queries in a prompt and courteous manner.
  • Handle guest feedback with care and professionalism, working with management to resolve any issues.
  • Work closely with the Reservations Manager to support room allocations and group bookings.
  • Maintain a clean, organised, and safe reception area, following health and safety standards.
  • Carry out administrative duties including billing, cash handling, and credit card transactions, following company policies.

What We're Looking For

  • Previous experience in a receptionist or front desk role, ideally in a hotel or similar hospitality setting.
  • A friendly and approachable personality with a genuine passion for guest service.
  • Strong communication and interpersonal skills.
  • Excellent organisational skills and attention to detail.
  • Familiarity with hotel booking systems or property management systems (PMS) is a plus.
  • Ability to work flexibly, including evenings and weekends.

What We Offer

  • Competitive salary
  • Staff discounts across hotel services
  • Complimentary gym membership
  • TaxSaver travel benefits
  • A supportive team environment and career development opportunities

If you're looking to join a growing team in a stylish, modern hotel setting, and you take pride in creating memorable guest experiences, we'd love to hear from you. Join The Mercantile Hotel, and be part of something special in the heart of Dublin City.

Please note that due to the high volume of applicants not every candidate will receive a response.


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