Customer Service Specialist

Customer Service Specialist – Dublin

Work Location: No. 2 Dublin Landings, 2 North Wall Quay, Dublin 1, D01 V4A3 (On-site, Full-time)

Shifts: Monday – Sunday, between 10:00 am – 8:00 pm, any 5 days per week on a rota basis. 9-hour shift including 1-hour break.

Training: Full 4-week training program provided.

About FoodHub

FoodHub is a leading global food ordering platform, connecting thousands of restaurants with millions of hungry customers every day. We're passionate about making online food ordering smarter, easier, and more affordable for both customers and restaurant partners. With cutting-edge technology and a growing international presence, FoodHub is transforming the way people experience takeaway and delivery.

FOODHUB IS GROWING, AND WE WANT TO SPEAK TO YOU

Following a highly successful recruitment campaign, we are now looking for Customer Service Specialists to join our new Dublin hub and help develop our centre of customer excellence.

If you're someone who has fantastic communication skills, enjoys talking to people, and has the natural ability to help clients solve day-to-day problems, then Foodhub could be the place for you. In return, you'll receive strong opportunities to progress and the chance to work in a dynamic, supportive environment where your contributions truly make an impact.

Role Summary / Purpose

As a Customer Service Specialist, your main role is to process client requests submitted by telephone, email, or other channels. You will be the first point of contact for clients with queries, resolving issues quickly and efficiently or escalating them when required.

Main Duties & Responsibilities

• Accept all incoming calls and aim for first call resolution wherever possible.
• Action all inbound emails promptly and professionally.
• Take ownership of customer queries from start to finish to ensure a positive experience.
• Investigate and resolve complaints efficiently, escalating when necessary.
• Maintain accurate customer records and ensure confidentiality of sensitive data.
• Support Foodhub clients in growing their business using Foodhub tools and services.
• Stay up to date with relevant technology and services provided by the company.
• Communicate with customers about orders, deliveries, or changes.
• Ensure orders are successfully processed and confirmed using multiple communication methods (calls, SMS, email).
• Assist clients with Datman account registration and verification.
• Conduct proactive outbound calls to check in with clients and arrange SMS/email promotions.

Specific Accountabilities

• Provide excellent customer service across all channels, ensuring queries are resolved or escalated appropriately.
• Maintain strong verbal and written communication with clients.
• Go the extra mile to deliver exceptional customer experiences.
• Encourage customers to provide feedback and support Foodhub's customer satisfaction goals (CSAT).
• Actively contribute to Foodhub's ambition of being the best Customer Service team globally.
• Help clients explore Foodhub's tools to support their business growth.

CORE – The Foundation of Customer Service at Foodhub

At Foodhub, our customer service team is built on CORE values:

• C – Care → Show empathy and treat every customer with respect and understanding.
• O – Ownership → Take responsibility for resolving issues from start to finish.
• R – Resolve → Act quickly and effectively to provide solutions, not excuses. Always aim for First Call Resolution.
• E – Educate → Help customers understand the tools and services so they feel empowered.

Benefits

• Competitive compensation and benefits package.
• Direct mentorship from industry experts and ample opportunities for skill development.
• Dynamic and collaborative work environment where your contributions will make a tangible impact.
• Chance to work on exciting projects that will challenge and expand your technical abilities.
• 33 days annual leave per year (including public holidays).
• Option to buy up to 5 additional annual leave days per year.
• Guaranteed day off on your birthday (when requested).
• Option to purchase Bupa Select Complete Health Insurance (Medical History Disregarded) for self and family at a significantly discounted rate.
• €35 monthly gym contribution.

Why Join Us?

This is your chance to join a fast-paced, international company with a strong culture of growth and collaboration. At Foodhub Dublin, you'll be more than just a number — you'll be part of a team that values your skills, develops your career, and supports your success.