Customer Experience Specialist, Sales

1 day ago

Cork, Cork, Ireland Tesla Full time
Overview

Customer Experience Specialist, Sales (Full Time) - Limerick, Ireland – Tesla

Join to apply for the Customer Experience Specialist, Sales (Full Time) - Limerick, Ireland role at Tesla.

What To Expect

As a Sales Customer Experience Specialist at Tesla, you will be the face of our brand, responsible for engaging with potential customers, capturing leads, and guiding them through a seamless sales journey. You are part of a larger sales and delivery team who works closely and flexibly on all tasks, cooperating frequently to achieve sales and delivery targets. You are driven by the mission of Tesla to accelerate the world's transition to sustainable energy and will contribute to shaping the success of our business by creating meaningful connections and driving sales growth through effective lead generation strategies.

Location: Limerick Shopping Centre

Start date: Immediate

Duration: 12 Months

Time type: Full Time (40 hours per week)

What You'll Do
  • Proactively engage with customers visiting the store or events to identify potential leads, creating a pipeline of prospects through active interaction and data capture.
  • Provide exceptional customer service by understanding customer needs, answering questions and objections, and selling potential leads on the test drive experience, ensuring a positive and memorable experience.
  • Execute successful lead capture strategies during events, ensuring maximum engagement and conversion opportunities.
  • Efficiently manage and organize captured lead data, maintaining accuracy and completeness in CRM systems. Regularly update customer profiles with relevant information obtained during interactions.
  • Build value for customers, understand their requirements, present our vehicles, and effectively communicate the value proposition to drive conversion.
  • Collaborate with sales teams and other relevant departments to align strategies, share insights, and contribute to the overall improvement of lead capture, sales processes, and product proposition.
  • Maintain a positive and professional attitude at all times, providing an excellent customer experience that reflects Tesla's values.
What You'll Bring
  • Excellent interpersonal skills with a natural ability to build rapport and engage with customers.
  • Strong knowledge or willingness to learn Tesla's products, including vehicles, solar panels, and energy storage solutions.
  • Ability to communicate information in an easy-to-understand manner.
  • Previous experience providing excellent customer service.
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
  • Flexibility to work on weekends and evenings as required.
  • A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
Details
  • Seniority level: Entry level
  • Employment type: Full-time
  • Job function: Other
  • Industries: Motor Vehicle Manufacturing, Renewable Energy Semiconductor Manufacturing, and Utilities

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