Talent Acquisition Specialist

Talent Acquisition SpecialistExlService Holdings, Inc. Dublin, Ireland

Job Description

EXL (NASDAQ: EXLS) is a global data and artificial intelligence ("AI") company that offers services and solutions to reinvent client business models, drive better outcomes and unlock growth with speed. EXL harnesses the power of data, AI, and deep industry knowledge to transform businesses, including the world's leading corporations in industries including insurance, healthcare, banking and financial services, media and retail, among others. EXL was founded in 1999 with the core values of innovation, collaboration, excellence, integrity and respect.

We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visit www.exlservice.com.

Role Title: Talent Acquisition Specialist

BU/Segment: Enabling

Location: Dublin, Ireland (Flexible hybrid working with a minimum of two days a week in the office)

Employment Type: (1 year FTC)

Summary of the role:

As a Talent Acquisition Specialist , you will play a crucial role in identifying, attracting, and hiring top-tier talent to support our organization's growth and success. Leveraging your extensive experience in recruitment, you will lead and execute the full-cycle recruitment process while collaborating closely with hiring managers and stakeholders. Your ability to strategize, source, assess, and engage candidates will be integral to maintaining a robust talent pipeline and ensuring the acquisition of skilled and culturally aligned professionals.

As part of your duties, you will be responsible for:

Strategic Recruitment:

• Collaborate with hiring managers and department leaders to understand talent needs, job requirements, and team dynamics.
• Develop and execute recruitment strategies that align with organisational goals and market trends.
• Provide insights and recommendations to enhance the effectiveness of recruitment efforts.

Candidate Sourcing:

• Utilise various sourcing methods, including job boards, social media, networking, referrals, and direct outreach, to identify and attract qualified candidates.
• Research and implement innovative sourcing techniques to tap into passive talent markets.
• Manage relationships with external recruitment agency partners and oversee the Preferred Supplier List (PSL).

Candidate Assessment:

• Review resumes, conduct initial phone screens, and evaluate candidates against job requirements.
• Assess candidates' cultural fit, technical skills, and motivation to join the organization.

Diversity and Inclusion:

• Champion diversity and inclusion efforts within the recruitment process, ensuring a diverse candidate pool and reducing bias in selection.

Relationship Management:

• Cultivate and maintain relationships with candidates to ensure a positive candidate experience throughout the recruitment process.
• Serve as a point of contact for candidates, addressing inquiries and providing timely updates on their application status.
• Collaborate with external recruitment agencies to ensure alignment with company values, diversity initiatives, and candidate quality.

Collaboration and Communication:

• Partner with cross-functional teams across various geographies to align recruitment efforts with business objectives.
• Communicate effectively with hiring managers and stakeholders in different time zones, providing regular updates on candidate pipelines, challenges, and opportunities.
• Contribute to the development of job descriptions and interview processes that accurately reflect position requirements.

Market Insights:

• Stay current with industry trends, market intelligence, and best practices in talent acquisition.
• Share insights and data-driven recommendations with the team to enhance recruitment strategies.

Process Improvement:

• Identify areas for process improvement within the recruitment lifecycle and propose solutions to streamline and enhance efficiency.
• Implement best practices and tools to optimise the candidate experience and improve overall recruitment outcomes.

Applicant Tracking System (ATS) Management:

• Utilize the ATS to manage the end-to-end recruitment process, including job posting, candidate sourcing, screening, interviewing, and offer management.
• Ensure the ATS is up-to-date with accurate job descriptions, requirements, and company information.
• Optimise the ATS workflows and processes to enhance efficiency and candidate experience.
• Train and guide team members on effective ATS usage and best practices.

Weekly Reporting:

• Prepare and present weekly recruitment reports to provide insights into key recruitment metrics, progress, and challenges.
• Analyze data to track recruitment KPIs, including time-to-fill, source effectiveness, and diversity metrics.
• Identify trends and propose actionable recommendations for continuous improvement.

Onboarding:

• Collaborate with HR and hiring managers to ensure a seamless onboarding process for new hires.
• Coordinate pre-employment activities, such as background checks, reference checks, and necessary documentation.
• Facilitate the orientation process, ensuring new hires have the tools and information needed for a successful start.
• Collect feedback from new hires and hiring managers to refine the onboarding experience.

Partnership with HR:

• Work closely with HR to align recruitment efforts with the overall talent management and workforce planning strategies.
• Collaborate on projects related to employer branding, candidate experience, and diversity and inclusion initiatives.
• Provide input on compensation and benefits considerations for new hires.
• Contribute to the development and implementation of HR and recruitment policies and procedures.

Qualifications and experience we consider to be essential for the role:

• Over 5 years of talent acquisition experience, showcasing expertise in end-to-end recruitment, including sourcing and candidate evaluation.
• Proficiency in utilizing diverse recruitment techniques, platforms, and tools.
• Strong command of applicant tracking systems (ATS) and recruitment software.
• Exceptional communication, interpersonal, and relationship-building skills.
• Aptitude for data analysis, trend interpretation, and metric-driven recruitment strategies.
• Solid organizational abilities to manage multiple priorities and meet deadlines.
• Notable history of cultivating talent pipelines and sourcing candidates effectively.
• Capability to convey company information convincingly to potential hires.
• Proficiency in leveraging recruiting metrics for informed decision-making.
• Demonstrated dedication to promoting diversity in the hiring process.
• Excellent skills in candidate screening and interviewing.
• Proven expertise in enhancing brand awareness and building candidate relationships.
• Capacity to document processes and stay current with industry trends.
• Outstanding interpersonal and communication prowess, both professionally and personally.

Skills and Personal attributes we would like to have:

• Detail-Oriented: Attentiveness to detail when reviewing resumes, screening interviews, and managing candidate data.
• Cultural Awareness: Sensitivity to cultural differences and an ability to engage with a diverse pool of candidates.
• Resilience: Remaining resilient in the face of challenges and maintaining a positive attitude.
• Adaptability: Being open to change and adjusting recruitment strategies based on evolving business needs and market trends.
• Problem-Solving: A knack for identifying recruitment challenges and devising innovative solutions to overcome them.
• Collaborative: A team player who can effectively collaborate with HR, hiring managers, and various stakeholders.
• Recruitment expertise: Successfully recruited for Technology, Engineering and Data Analytics.

As part of a leading global analytics and digital solutions company, you can look forward to:

• A competitive salary with a generous bonus, private healthcare, life assurance at 4 x your annual salary, income protection insurance, and a rewarding pension.
• At EXL, we are committed to providing our employees with the tools and resources they need to succeed and excel in their careers. We offer a wide range of professional and personal development opportunities. We also support a range of learning initiatives that allow our employees to build on their existing skills and knowledge. From online courses to seminars and workshops, our employees have the opportunity to enhance their skills and stay up to date with the latest trends and technologies.
• As an Equal Opportunity Employer, EXL is committed to diversity. Our company does not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, age, or disability status.
• At EXL, we offer a flexible hybrid working model that allows employees to live a balanced, healthy lifestyle while strengthening our culture of collaboration.

To be considered for this role, you must already be eligible to work in the Republic of Ireland.

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