Social Media Content Reviewer

2 weeks ago

Dublin, Dublin City, Ireland Cpl Full time

Do you speak SWEDISH? Are you from SWEDEN?

We are hiring Content Reviewer-SWEDISH for a Social Media giant.

Your key responsibilities:

  • Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content.
  • Enforcing clients Terms of Use by carefully monitoring reports of abuse on the site.
  • Becoming and remaining knowledgeable about client's products and community standards.
  • Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users.
  • Gathering, analyzing, and utilizing relevant data to develop ways to improve the overall user experience.
  • Recognizing trends and patterns and escalating issues outside the company policy to the global team.
  • Identifying inefficiencies in workflows and suggesting solutions.

Skills & Competences:

  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
  • Strong interpersonal skills, verbal, and written communication skills, and most importantly – empathy.
  • High adaptability and a positive approach to challenges.
  • Ability to make decisions, prioritize, solve problems, and work as part of a team.
  • Effective time management & prioritization skills.
  • Ability to consistently hit KPIs on time.

Language Skills:

  • Fluent in SWEDISH on the near-native level (C1-C2) in oral and written communication, with in-depth understanding of culture and social trends in the region.
  • Advanced level of English (C1).

*If you are not sure about your level of language, we can offer you an assessment.

Contract: Full-time, permanent with Covalen.

Compensation:

  • Competitive salary.
  • Private healthcare.
  • Pension contribution.
  • 25 days of annual leave.
  • Extensive training and access to CPL's Wellness Programme.
  • Tax Saver and Bike-to-Work Scheme.

Working hours:

Day shift: 9:00am to 5:30pm.

OR

Evening shift: 6pm – 2am.

There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

Location: Dublin 18, Sandyford, Dublin South.

*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.

IMPORTANT:

· Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.

· Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).

What we offer:

  • Chance to work within a multicultural and diverse team.
  • Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads.
  • No shift rotations – fixed working schedule.
  • Meals on-site, private healthcare, and pension contribution.
  • No previous experience required – full training is provided

If interested, please send your updated CV to Sohini Sakssena at and I will assist you through the recruitment process.

#LI-SS2

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