Social Media Content Reviewer

7 days ago

Dublin, Dublin City, Ireland beBeeContentReview Full time €45,000 - €60,000

Job Title: Content Review Specialist

We are seeking a highly skilled professional to investigate and resolve reported issues on our social media platform. As a Content Review Specialist, you will play a critical role in enforcing clients Terms of Use by monitoring reports of abuse.

Your Key Responsibilities:

  • Investigate and resolve reported issues via ticketing system
  • Enforce clients Terms of Use by monitoring reports of abuse
  • Become knowledgeable about clients products and community standards
  • Use market specific knowledge to improve support for our users
  • Gather and analyze data to develop ways to improve user experience
  • Recognize trends and patterns to escalate issues outside company policy
  • Identify inefficiencies in workflows and suggest solutions

Key Skills & Competences:

  • Strong personal resilience in pressured environments
  • Strong interpersonal skills and empathy
  • High adaptability and positive approach to challenges
  • Ability to make decisions, prioritize, solve problems and work as part of a team
  • Effective time management and prioritization skills
  • Consistently hit KPIs on time

Language Skills:

  • Fluent in Market language (C1-C2) with in-depth understanding of culture and social trends
  • Advanced level of English (C1)

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