Customer Success Specialist

4 days ago

Dublin, Dublin City, Ireland Enterpryze Full time
Overview

At Enterpryze, we simplify business management for SMEs through our powerful ERP platform. Our mission is to help growing businesses manage operations, inventory, finance, and customers—smarter and faster. As we scale across global markets, we're looking for a Customer Success Team Lead to lead strategic post-sale relationships and help our customers maximize their ROI with Enterpryze. You will be the trusted advisor for our key customers—ensuring a seamless product adoption and enabling long-term success by maintaining a strong post-go-live relationship. Reporting directly to the COO, you will collaborate cross-functionally with product, sales, and support to shape customer journeys and deliver measurable business outcomes.

Location: Dublin, Ireland (Hybrid)

Reporting To: Chief Operating Officer (COO)

Employment Type: Full-Time Onsite, Sandyford

Responsibilities
  • Monitor product usage and customer health metrics to proactively mitigate churn and own the post-go-live relationship with customers.
  • Be proactive; identify upsell and cross-sell opportunities with customers.
  • Develop strong relationships by understanding customer needs, goals, and challenges to help them achieve maximum value from the product.
  • Serve as a voice of the customer to influence product development.
  • Ensure customer satisfaction and retention at all levels.
  • Develop success plans, KPIs, and customer business reviews.
  • Work closely with the COO to support strategic initiatives and improve operational efficiency.
Requirements
  • 2+ years' experience in Customer Success or a similar role—preferably in SaaS or ERP environments or product environments.
  • Strong communication, relationship-building, and problem-solving skills.
  • Ability to analyse customer data and translate insights into actions.
  • Highly organized with the ability to manage multiple accounts and priorities.
  • Experience working with cross-functional stakeholders at all levels.
Nice to Have
  • Background in ERP, accounting software, or business management platforms.
  • Experience working in a high-growth SaaS environment.
  • Understanding or proven track record of managing SME business workflows and operational challenges.
#J-18808-Ljbffr

  • AI Specialist, Customer Success

    4 weeks ago

    Dublin, Dublin City, Ireland Zendesk Full time

    Social network you want to login/join with:The AI Specialist, Customer Success role is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk AI solutions.The overarching objective of the AI Specialist, Customer Success, is to ensure Zendesk customers realize business value...

  • AI Specialist, Customer Success

    4 days ago

    Dublin, Dublin City, Ireland Zendesk Full time

    AI Specialist, Customer Success (Scaled)Join to apply for the AI Specialist, Customer Success (Scaled) role at Zendesk.Get AI-powered advice on this job and more exclusive features.OverviewThe AI Specialist, Customer Success is a dynamic customer advisory role responsible for helping customers achieve business outcomes quickly using Zendesk's AI solutions....

  • Senior Customer Success Specialist

    3 hours ago

    Dublin, Dublin City, Ireland beBeeCompliance Full time €60,000 - €70,000

    Customer Success Specialist Job Summary">Our organization seeks a skilled Customer Success Specialist to join our team. The successful candidate will be responsible for delivering exceptional post-sales support experiences to clients, focusing on effective and efficient solutions that expand our value to the business and drive positive customer...

  • Customer Success Advocate

    3 days ago

    Dublin, Dublin City, Ireland beBeeAI Full time €45,000 - €75,000

    Job TitleJoin a dynamic team as an AI Specialist to help customers achieve business outcomes using AI solutions.This role is responsible for proactively managing customer health, collaborating with colleagues, and cultivating customer relationships.Key ResponsibilitiesCultivate strong relationships with CXO-level executives, senior customer experience...

  • AI Driven Customer Success Specialist

    7 days ago

    Dublin, Dublin City, Ireland beBeeAdoption Full time €100,000 - €120,000

    Customer Success Advocate RoleThe role of a Customer Success Advocate is to drive customer success by leveraging cutting-edge solutions to deliver business outcomes as quickly as possible.This involves working closely with customers across various levels of an organization, from CXO-level down to senior customer experience leaders, administrators running...

  • Customer Success Specialist

    1 day ago

    Dublin, Dublin City, Ireland beBeeBusiness Full time €60,000 - €80,000

    Drive Business Growth with MetaSmall and medium businesses worldwide rely on Meta to connect with their customers through innovative solutions like Facebook & Instagram Pages and Advertising.Our success is measured by our customers' growth. We empower Account Managers to leverage customer insights, driving business success using Meta's...

  • Customer Success

    4 weeks ago

    Dublin, Dublin City, Ireland Zai Full time

    Get AI-powered advice on this job and more exclusive features.At CurrencyFair, we're passionate about revolutionising the way people send and receive money around the world. As a peer-to-peer currency exchange, we're making it easier and more affordable for individuals and businesses to transfer funds across borders. We're looking for talented individuals...

  • Customer Success Advocate

    3 weeks ago

    Dublin, Dublin City, Ireland ServiceNow Full time

    Customer Success Advocate (German Fluency Required)Join to apply for the Customer Success Advocate (German Fluency Required) role at ServiceNowCustomer Success Advocate (German Fluency Required)1 day ago Be among the first 25 applicantsJoin to apply for the Customer Success Advocate (German Fluency Required) role at ServiceNowCompany DescriptionIt all...

  • Customer Success Advocate

    6 days ago

    Dublin, Dublin City, Ireland ServiceNow Full time

    Customer Success Advocate (French Fluency Required)Join to apply for the Customer Success Advocate (French Fluency Required) role at ServiceNowCustomer Success Advocate (French Fluency Required)1 day ago Be among the first 25 applicantsJoin to apply for the Customer Success Advocate (French Fluency Required) role at ServiceNowCompany DescriptionIt all...

  • Customer Success Advocate

    5 days ago

    Dublin, Dublin City, Ireland ServiceNow Full time

    Customer Success Advocate (German Fluency Required)Join to apply for the Customer Success Advocate (German Fluency Required) role at ServiceNowCustomer Success Advocate (German Fluency Required)1 day ago Be among the first 25 applicantsJoin to apply for the Customer Success Advocate (German Fluency Required) role at ServiceNowCompany DescriptionIt all...