Service Desk Analyst

2 weeks ago

Dublin, Dublin City, Ireland Geneva Trading Full time

Founded in 1999, Geneva Trading is a premier global principal trading firm with strategically located offices in Chicago, Dublin, and London. Our relentless focus on trading excellence combined with technological innovation has equipped us with a best-in-class proprietary trading platform, enabling us to compete at the highest levels in the global markets. Rooted in a culture of integrity, collaboration, and an unwavering passion for progress, we foster an environment of personal and professional excellence. Our nimble organizational structure and entrepreneurial spirit attract top-tier talent with a passion for innovation, laying the foundation and driving our consistent success in the industry.

Role: Service Desk Analyst pivotal in delivering high-quality desktop support and ensuring exceptional customer satisfaction with systems and applications. This position involves troubleshooting PC and Mac software and hardware, supporting various end-user devices, including PCs, printers, scanners, mobile devices, and other peripherals.

Responsibilities:

  1. Act as the first line of investigation/resolution before escalating to the Service Owner.
  2. Configure and maintain PCs and servers to ensure optimal performance.
  3. Conduct system performance testing to identify and resolve inefficiencies.
  4. Provide first-line support for all administrative group software and hardware issues.
  5. Serve as the escalation point for trader-related software and hardware problems.
  6. Manage user account creation and maintenance.
  7. Build and set up desks and workstations for employees.
  8. Participate in rotational on-call weekend support.
  9. Ensure consistent in-office support coverage five days a week.
  10. Provide audio-video conference room support.
  11. Support key departments, including C-Suite, Legal, HR, Accounting, and IT.
  12. Collaborate with trade support to monitor applications and maintain infrastructure.
  13. Manage the configuration and maintenance of phone systems.
  14. Coordinate shipping of hardware to off-site locations.
  15. Maintain inventory of workstations, monitors, and other equipment.
  16. Build and tune monitoring tools to prioritize desired alerts and prevent unwanted/unneeded alerts.
  17. Script solutions to automate basic tasks as needed.
  18. Work with users to troubleshoot/resolve hardware issues.
  19. Document processes and procedures related to trading applications and exchanges.
  20. On-call rotation responsibilities.

Qualifications:

  1. 7+ years working with computer hardware, GPUs, Memory, CPU, etc.
  2. Ability to make sound decisions in a fast-paced, high-pressure environment.
  3. On-call availability to work outside of core business hours or on weekends or holidays.
  4. Excellent troubleshooting skills.
  5. Good attention to detail when digging through log files to find application issues.
  6. Strong Linux/Windows experience.
  7. Ability to pick up and understand new processes/applications.
  8. Scripting (Python/Perl/Bash, etc.) is a plus.
  9. Database experience (MSSQL, MySQL, MongoDB, etc.).
  10. Able to do physical work desk setups.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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