Managed Service Lead

3 weeks ago

Cork, Cork, Ireland Cognizant Life Sciences Manufacturing Full time

About the Company

Cognizant is a world leader in delivering digital transformation solutions to Life Sciences. Through our knowledge and expertise in Automation, MES & Digital, we deliver stable manufacturing systems that are optimized to improve operational efficiencies, whilst maintaining compliance. Our specialist engineering teams have the aptitude to deliver and support Pharma 4.0 architectures and solutions covering all IT, OT and IoT applications, infrastructures and services. Operating across 5 continents and with over 300,000 skilled employees, Cognizant partners with the leading Life Sciences companies globally to provide performance improvements, reduced costs and improve time to market. We are your single end to end partner for consultancy, design implementation, optimization and support for all applications in the Pharmaceutical and Biotechnology Manufacturing stack. We're looking for dedicated, innovative and driven talent to join our expanding team.

About the Role

Managed Service Lead responsible for the delivery of the managed service and projects on site for our client 3 days per week.

Responsibilities

  • Overall Accountability for all Cognizant activities on the Site.
  • Working closely with EDL and our Sales team, to develop and grow our Site Services offering.
  • Responsible for on-site project delivery – working with the site project manager to resource, budget and deliver all onsite projects on time.
  • Responsible for on-site managed service team to resource and deliver support, on call, changes and innovations to our client.
  • Management of all associates on site to support our engineers with development and career progression.
  • Resourcing for Project and Manage Service requirements.
  • Measure and Report team performance to Cognizant and client stakeholders.
  • Managed Service budget and control of the Opex to Capex ratio spends.
  • Leading monthly service review meeting.
  • Agree and deliver KPI's developed for measurement of Cognizant performance in conjunction with the client.
  • Ensure Safety or Quality actions items are resourced and closed in a timely manner.
  • Support client Systems Lifecycle Strategy.

Qualifications

  • Science or Engineering Degree qualification.
  • Post Graduate Qualification in a related discipline is desirable.

Required Skills

  • Excellent cross functional people management skills – across disciplines and customers.
  • Strategic Thinker, to drive innovative thinking and add value to the service provided.
  • Excellent presentation and facilitation skills.
  • Ability to lead, motivate and engage the team to continually deliver.

The Cognizant community:

We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive.

  • Cognizant is a global community with more than 300,000 associates around the world.
  • We don't just dream of a better way – we make it happen.
  • We take care of our people, clients, company, communities and climate by doing what's right.
  • We foster an innovative environment where you can build the career path that's right for you.
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