Customer Service

Mark Anthony Brands International is an entrepreneurial drinks company, built from the ground up by thinking differently, innovating and doing the unexpected. Our company is rooted in family values, a bold vision and relentless determination to continuously raise the bar and make a positive difference in consumers' lives. Founded in 1972, we've grown organically from a one-person import wine business into an international drinks company whose hallmarks include a portfolio of luxury wineries and iconic beverage brands, including White Claw Hard Seltzer, Mike's Hard Lemonade, Cayman Jack, Glendalough Whiskey & Gin,andMás+ by Messi.

At Mark Anthony Brands we hire passionate people because nothing great is done without passion. We trust those closest to the work to do what's right, to act like an owner. We are growing a lasting legacy, where people come first.

Location

This role is based out of our brand-new Dublin office at One Charlemont Square, Charlemont St, Saint Kevin's, Dublin. We're thrilled about this move, which reflects our growth and commitment to providing a vibrant, inspiring space for celebration, collaboration, and unearthing the extraordinary.

While we love the energy that comes with being in the office, we also appreciate the opportunity to work remotely can energize you too. That's why we offer hybrid working arrangements within Ireland, giving you the best of both worlds.

What You'll Do:

As our new Customer Service & Logistics Specialist as part of our Supply Chain team, you will be responsible for the efficient & timely movement & tracking of all finished goods within our internal network and will be the key point of contact for all external partners in order to meet the objective of on time in full deliveries to end customer.

Additional key responsibilities include:

• Manage and reconcile finished goods inventory across all third-party logistics (3PL) facilities, ensuring accuracy and alignment with system records.
• Oversee freight management, including coordination of shipments, documentation handling, and compliance with international logistics requirements.
• Act as the primary point of contact for external partners, including distributors and 3PL providers, managing first-line escalations and resolving service issues promptly.
• Lead new market logistics setup, ensuring smooth onboarding of supply chain operations, distribution flows, and customer service processes.
• Monitor and report on key customer service and logistics KPIs, including OTIF (On-Time In-Full), demand coverage, and speed to market.
• Own the inventory management process for finished goods across international markets, ensuring availability to meet demand while minimizing excess stock.
• Drive continuous improvement initiatives to enhance customer experience, streamline logistics operations, and support service excellence.
• Collaborate cross-functionally with demand and supply planning, commercial, supply chain finance, and external partners to optimize cost and service performance.

What You'll Bring:

• Bachelor's Degree in Supply Chain, Logistics, Operations Management or related field.

• 3+ years of progressive experience in logistics, inventory management, or customer service, ideally within the FMCGindustry.

• Proven understanding of global logistics processes, including freight coordination, inventory control, and cost management.

• Experience with ERP and logistics management systems, such as QAD, o9, or equivalent platforms.

• Ability to analyze and report on key logistics KPIs, such as OTIF, speed to market, and demand coverage.

• Experience managing third-party logistics providers and distributor relationships

• Strong collaboration, teamwork and relationship building skills across multiple levels and functions in an organization.
• Ability to operate at both a strategic and executional level; ideate and directly execute.
• Drive growth & outcomes; activate complex work, enlist others effectively, anticipate and remove roadblocks. Move at pace.
• Have a positive, proactive 'can do' attitude and an ambitiously curious mindset to be the best in your craft.
• Promote ideas & curiosity; adding to your expertise, effectively articulates change, offers ideas and solutions.
• Actively care & develop; championing our culture and cultivating trust.
• Excellent communicator, compelling storyteller and fascinated by consumer behavior.

We thank all candidates for their curiosity about Mark Anthony Brands and we will get in touch with those candidates that are under consideration. If you are contacted for an interview and require accommodation during the recruitment process, please contact your Recruiter.

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At Mark Anthony Brands, we exist to Unearth the Extraordinary:

Our Purpose is not just a statement; it is a call to action that binds us together and ignites our passion for making a difference. It is the driving force behind why we do what we do every single day, connecting our global organization across all business units, roles, and locations. We are:

Best in Our Craft
We set the standard with a pursuit of excellence that can be found in everything from our products and processes to our plants and people.

Ambitiously Curious
We stay curious, dreaming big and navigating the unknown with an enduring belief in better.

Made With Humility
We bring humility, authenticity, fun, and support to every collaboration and celebrate wins as a team.

Daringly Disruptive
We disrupt the status quo, moving fast to seize opportunities and acting scrappy to stay ahead of industry giants.

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Mark Anthony Brands is an equal opportunity employer. We encourage applications from individuals of all backgrounds who are eligible to work in the Republic of Ireland.