Customer Service Advisor

2 weeks ago

Municipal District of Cobh, Ireland Capita Full time

Customer Service Advisor - Hybrid in Little Island page is loaded

Customer Service Advisor - Hybrid in Little IslandApply remote type Hybrid locations Little Island Cork time type Full time posted on Posted 9 Days Ago job requisition id 10113189 *To be considered for this role, you must reside within the Republic of Ireland.

Capita Ireland is recruiting Customer Service Advisors to join our team, working on a hybrid basis from your home and our office in Little Island.

You will join a small, friendly, and dedicated team to support our clients' customers with general enquiries, ensuring a positive impression and proactive service at all times.

During your 8-week training and grad bay period, you will work full-time in our Little Island office. Therefore, it is essential that you can commute easily to our office. After training and grad bay, you will work hybrid, spending 2 days per week in the office and the remainder at home.

You will work across Monday to Sunday between the hours of 8 am to 8 pm, totaling 40 hours per week.

Our office address is: 2 Eastgate Rd, Castleview, Little Island, Co. Cork, T45 EK50.

Applicants will be contacted around the 15th of August 2025. Please keep a lookout.

Job title:

Customer Service Advisor - Hybrid in Little Island

Job Description:

What you'll be doing:

  • Handle a high number of customer queries via telephone, up to 60 calls per day.
  • Answer all queries in a positive manner, ensuring you give a positive image and great first impression to all contacts
  • Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner
  • Build sustainable relationships of trust with customers, team members and clients through open and interactive communication
  • Use multiple systems to navigate each customer account & accurately record all contact interactions on systems in line with expected process

What we're looking for:

  • Previous experience working in similar environment
  • Being highly methodical with a thorough attention to detail
  • Strong communication skills and the ability to build rapport with all callers
  • Having excellent organisational skills
  • Having the ability to work to stringent customer service SLA's and KPI's
  • Demonstrating confidence and the ability to communicate clearly and effectively
  • Showing excellent PC (including the Microsoft suite, most notably Excel) and data entry skills
  • Bringing a proactive attitude with the ability and ambition to develop role in the future

What's in it for you?

You'll have the opportunity to join a dedicated team of customer service professionals who take pride in all they do and put the needs of customers at the heart of everything they do. You'll join a team where successes are celebrated and your ideas are heard. There are opportunities within Capita Ireland to develop your skills and progress your career.

  • €28,08 per annum
  • 22 days holidays plus the opportunity to purchase additional leave
  • access to Wrkit – giving you access to lifestyle savings, & discounts
  • cost of eyecare vouchers for eye examinations and money towards glasses if required
  • access to Capita pension scheme
  • access to Employee Assistance Programme
  • life Assurance Benefit
  • cycle2work scheme….and plenty more

What we hope you'll do next:

Choose 'Apply now' to fill out our short application and complete our assessment process so that we can find out more about you.

Location:

Little Island

,

Ireland

Time Type:

Full time

Contract Type:

PermanentSimilar Jobs (2)Irish Speaking Customer Service Advisor - Hybrid - Immediate Startremote type Hybrid locations 2 Locations time type Full time posted on Posted 30+ Days AgoCustomer Service Advisor - Part Time and Full time availableremote type Office Based locations 2 Locations time type Full time posted on Posted 3 Days Ago#J-18808-Ljbffr

  • Customer Payments Advisor

    3 weeks ago

    Municipal District of Cobh, Ireland Capita Full time

    Customer Payments Advisor - Hybrid page is loadedCustomer Payments Advisor - HybridApply remote type Hybrid locations Little Island Cork time type Full time posted on Posted Yesterday job requisition id 10113253 *You would need to reside in the republic of Ireland to be considered for this roleWe are Capita Ireland, a leader in the business process...

  • Laya Healthcare Customer Service Advisor

    2 weeks ago

    Municipal District of Cobh, Ireland Laya Healthcare Limited Full time

    Laya Healthcare is seeking a Customer Service Advisor (Temporary 6 months) to join our team in Little Island. This full-time position offers an exciting opportunity to work in a dynamic environment that values diversity and inclusion.Role Responsibilities:Support members' inquiries, evaluate situations, and respond appropriately across all contact...

  • Pharmacy Healthcare Advisor

    2 weeks ago

    The Municipal District of Navan, Ireland Unipharmedtech Full time

    Pharmacy Healthcare Advisor - McCauley's Navan SCApplyLocations: McCauley Pharmacy Navan Shopping CentreTime type: Part timePosted on: Posted 22 Days AgoJob Requisition ID: JR-0000005222About UsMcCauley Health & Beauty Pharmacy is a unique and highly successful "One Stop Health and Beauty Shop". We are the leading Irish owned pharmacy chain with 35 branches...

  • Full Time Sales Advisor

    3 weeks ago

    The Municipal District of Carlow, Ireland EZ Living Furniture Full time

    Sales Advisor - Carlow Store.The CompanyEZ Living Furniture was founded in Galway in 1998. We are a family run Irish retailer operating nationwide, as well as a full online shopping experience offering delivery throughout Ireland. We are the largest independent Furniture Retailer in Ireland employing over 350 people.We are delighted to announce that we are...

  • Sales Advisor

    2 weeks ago

    The Municipal District of Carlow, Ireland Euro Car Parts Ltd. Full time

    Job OverviewJoin LKQ UK & Ireland as a Parts Sales Adviser and play a key role in delivering exceptional service and expert parts support to our valued customers. You'll thrive in a fast-paced, customer-focused environment where your knowledge and passion for the automotive industry will drive success. Be part of a dynamic team at the heart of one of the UK...

  • Customer Service Manager

    3 weeks ago

    The Municipal District of Comeragh, Ireland Pinewood Healthcare Full time

    The Customer Service Manager will manage the existing and potential Export customers requirements and expectations are fulfilled in terms of purchase orders, delivery, timeliness, efficiency and quality through the supervision of the customer services team while constantly striving to maximise the business return.Job AccountabilitiesCustomer Focus:...

  • Customer Service Representative

    2 weeks ago

    The Municipal District of Navan, Ireland UNILIN Full time

    Unlin Insulation (Navan) is currently recruiting for a Customer Service Representative. As a Customer Service Representative, you will be required to complete all tasks efficiently and to a high standard to ensure the best customer service to all our customers. #insulationUKJob: Customer Service RepresentativeReporting To: Customer Service Team...

  • Customer Services Administrator

    4 weeks ago

    The Municipal District of Muinebeag, Ireland Unipharmedtech Full time

    Customer Services Administrator (FTC) page is loadedCustomer Services Administrator (FTC)Apply locations: Fonthill | Time type: Full time | Posted on: Posted 3 Days Ago | Job requisition id: JR-0000005616This is a fixed-term position for 12 months.Uniphar – Who we areWith over 3,000 employees across Ireland, the UK, Europe, MENA, and the U.S., Uniphar...

  • Customer Service Representative

    2 weeks ago

    The Municipal District of Arklow, Ireland beBeeDining Full time €28,000 - €38,000

    Customer Service RepresentativeWe are seeking a highly motivated and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our front-of-house staff, you will be responsible for delivering exceptional customer service in a dynamic environment.">Responsibilities:Dining Experience Specialist: Warmly greet and serve...

  • Customer Service Ambassador

    2 weeks ago

    Killarney Municipal District, Ireland beBeeCustomerService Full time

    Job Title: Customer Service RepresentativeWe are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring that our customers have an outstanding experience.You will be working in a fast-paced retail...