Customer Services Administrator

Customer Services Administrator (FTC) page is loaded

Apply locations: Fonthill | Time type: Full time | Posted on: Posted 3 Days Ago | Job requisition id: JR-0000005616

This is a fixed-term position for 12 months.

Uniphar – Who we are

With over 3,000 employees across Ireland, the UK, Europe, MENA, and the U.S., Uniphar partners with more than 200 top pharmaco-medical manufacturers, delivering specialised, tech-enabled solutions through its three divisions: Medtech, Supply Chain & Retail, and Pharma.

This opportunity is within Tekno Surgical / Uniphar Medtech, a division dedicated to delivering innovative medical technologies and solutions.

The Customer Service Representative (CSR) acts as the primary interface with customers, supporting all aspects of the order and demand process. Working collaboratively with Field Sales Representatives, the CSR will focus on excellent external and internal customer service to ensure satisfaction and support company goals.

The ideal candidate will be highly motivated, passionate about Customer Service, and eager to contribute to our culture of excellence.

Key Outcomes

• Process a high volume of urgent hospital demand orders accurately and efficiently under tight deadlines.
• Coordinate medical device deliveries to hospital sites, ensuring customer requirements are met.
• Process sales and stock orders promptly and accurately.
• Respond proactively to customer calls and queries professionally.
• Support the Sales Team and other operational functions as needed.
• Maintain a patient-centric approach to reduce errors in product and service delivery.
• Identify and assess customer needs to achieve satisfaction.
• Build trusted relationships with Sales Representatives.
• Provide support to team leaders and broader team functions.

Key Skills & Experiences

• High attentiveness when interacting with customers.
• Ability to manage the impact of difficult decisions on others.
• Prioritize cooperation and collaboration.
• Proactive problem-solving attitude.
• Focused and productive, with a strong work ethic.
• Excellent customer orientation and communication skills.
• Good administrative and IT skills; prior knowledge of Navision is advantageous.
• Team player, flexible, and committed to achieving team goals.
• Attention to detail to ensure work accuracy and completeness.
• Experience in medical device customer or sales support is a plus.

The role requires ongoing learning to adapt to changing needs. This description outlines current responsibilities but is not exhaustive and will be reviewed regularly.

Candidate requirements:

• High attentiveness in customer interactions.
• Ability to prioritize cooperation and collaboration.
• Solution-oriented mindset.
• Focus and satisfaction in a busy environment.
• Strong customer service orientation.
• Excellent communication skills.
• Proficient in administrative and IT tasks; Navision knowledge preferred.
• Attention to detail; experience in clinical, pharma, or medical device support advantageous.
• Passion for enhancing customer experience.
• Innovative thinking for continuous improvement.
• Teamwork and flexibility.

About Tekno Surgical

Founded in 1996 and based in Dublin, Tekno Surgical is a leading provider of Orthopaedic implants in Ireland, with a broad portfolio across various specialties. Revenue is approximately €75M annually and growing.

Tekno Surgical aims to deliver best-in-class service across all specialties, serving both public and private hospitals in Ireland. The team of over 140 employees includes Clinical Sales, Technical Support, Customer Care, and more. Website: http://www.tekno-surgical.com/

Part of Uniphar Group's Medtech Division.

#teknosurgical

Our work experience reflects our culture, values, and commitment to sustainability. Our employees are disciplined, hardworking, curious, trustworthy, humble, and truthful. They value collaboration and making a difference, contributing to our recognition as the #1 Top Workplace in the area.