Food and Beverage Manager

MAIN PURPOSE OF THE JOB:

Manage food and beverage operations to ensure quality service and standards while delivering a guest experience that is unique.

Proactive in driving strategies to effect product enhancements and operating efficiencies – achieving optimum financial returns, whilst ensuring highest levels of employee and guest satisfaction.

• Participate in the preparation of the annual departmental operating budget and financial plans.
• Monitor budget and control expenses with a focus on food, beverage, and labour costs.
• Provide a clear business plan for Food & Beverage in conjunction with Outlet Managers for Yearly Revenue and Marketing Plan.
• Communicate all revenue targets to all leaders and support all employees to reach the collective goals.
• Create action plans in response to revenue results to improve on target areas as indicated by the results.
• Adjust Payroll and other expenses according to business mix anticipated
• Adjust operations according to business mix, without loss of quality or established standards
• Analyse daily and monthly results and implement strategies to improve Average Checks, Covers and profitability
• In partnership with the Events team, identify additional sales opportunities to enhance revenue.
• Drive promotions that deliver great dining experiences for guests at a good value.
• Manage local food and beverage marketing programmes for the hotel; participate in and maintain system-wide food and beverage marketing programmes and promotions.
• Monitor local competitors and industry trends.
• Ensure all credit and financial transactions are handled in a secure manner.
• Work closely with key suppliers, ensuring the best quality products and favourable pricing.
• Manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team members.
• Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.
• Educate and train all team members in compliance with local laws and safety regulations. Participate and lead training sessions and act as an example for performance standards.
• Ensure employees are properly trained on quality and service standards, has the necessary tools and equipment, and is empowered to carry out job duties.
• Conduct quarterly appraisals with direct reports, providing guidance towards personal competency & technical training & development opportunities
• Conduct performance or disciplinary related reviews with direct reports as necessary on a timely basis
• In conjunction with HR Manager and Group Training Manager, develop and implement Training programme for F&B Department
• Active participation in all parts of the recruitment process – screening applications, interviewing and contract offer.
• Value the significant benefits of employee retention and support all programmes that focus on this area.
• Ensure all food and beverage equipment are in proper operational condition and are cleaned on a regular basis.
• Ensure that all food and beverage facilities space are cleaned, vacuumed and properly stocked according to anticipated business volume.
• Notify engineering immediately of any maintenance and repair needs.
• Establish and achieve quality and guest satisfaction goals.
• Respond in a courteous and prompt manner to all guest questions, complaints and/or requests to ensure a high level of guest satisfaction.
• Review and approve menu design and concepts with Executive Chef.
• Conduct proper food and beverage inventory procedures. Determine minimum and maximum stocks for all food, beverage, material, and equipment.
• Ensure the security and proper storage of food and beverage products, inventory and equipment, and replenish supplies in a timely and efficient manner while minimising waste.
• Create action plans in response to Guest Service /Employee Satisfaction Survey's to maintain and improve on topics as indicated by the results.
• Perform other duties as assigned. May also serve as manager on duty.

• In-dept knowledge of Food & Beverage products.
• Excellent knowledge of F&B Services
• People Management
• Strong Organisational Skills

• Complimentary on-site parking
• Meals on Duty
• Educational Assistance Programme
• Employee Assistance Programme
• Discounted Hotel Rates
• Health & Wellbeing Benefit
• Additional Annual Leave with service