On-Site Training Facilitator

3 weeks ago

Dublin, Dublin City, Ireland Panda Full time

Join to apply for the On-Site Training Facilitator role at Panda

The Role

To deliver high-quality, engaging, and accessible training, direct to the end users across multiple sites as part of the implementation of Workday (HCM and Payroll modules) and UKG (Time & Attendance system). The role will ensure that employees and managers are confident and competent in using the new systems, supporting a smooth transition and adoption, whilst also ensuring integration into end-to-end business processes across the company.

Key Accountabilities
  • Deliver face-to-face classroom/virtual training sessions, or simulator (scenario), tailored to different user groups (e.g., frontline employees, managers, system administrators, and the HR team)
  • Collaborate with the Colleague E2E project team, Transformation Team, and Head of Learning to understand training materials, timelines, rollout plans, hyper care support post Go-Live, and establish metrics to measure successful completion
  • Localise and adapt training content to suit site-specific needs and user capabilities within a multi-cultural environment
  • Provide on-site support during go-live periods, acting as the first point of contact for training-related queries
  • Gather feedback from training sessions, provide feedback to the project team, and contribute to the delivery of continuous improvement training materials and approach
  • Maintain accurate records of training attendance and user readiness
  • Support change management activities by promoting system benefits and addressing user frustrations/barriers
  • Liaise with site leadership to coordinate training logistics and ensure alignment with operational needs
Essential Experience and Skills
  • Proven experience delivering training in a fast-paced, operational or multi-site environment
  • Experience supporting system rollouts or digital transformation projects
  • Strong communication and interpersonal skills, with the ability to engage diverse audiences (job roles, cultures and languages)
  • Confident in using digital tools and platforms for training delivery (e.g., MS Teams, and the articulate e-learning platforms)
  • Ability to travel frequently and work independently across multiple locations
  • Strong organisational skills and attention to detail, along with time management capability
Desirable
  • Experience with Workday and/or time tracking (pref: UKG) systems
  • Background in HR, operations, or workforce management
  • Experience in change management or user adoption initiatives
  • Familiarity with adult learning principles and instructional design
  • Experience around the delivery of training materials to multi-lingual populations
Behaviours and Attributes
  • Proactive: Practical, hands-on. Takes initiative to identify and resolve training challenges
  • Empathetic Communicator: Listens actively and adapts style to meet learner need
  • Resilient & Adaptable: Comfortable with ambiguity and able to adjust to changing priorities
  • Collaborative: Works well with cross-functional teams. Builds strong relationships on-site
  • User-Focused: Committed to ensuring a positive learning experience for all users
  • Culturally Aware: Sensitive to regional and site-specific differences in communication and learning styles
Seniority level
  • Entry level
Employment type
  • Full-time
Job function
  • Human Resources
Industries
  • Education

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