Commercial Account Handler, Mid-Large

Job Summary:

We are currently recruiting for an Account Handler within our Mid-Large Operations Team. In this role, you will service a commercial portfolio of customers and provide end-to-end servicing to a panel of mid-large customers. This role will be pivotal to retaining profitable existing business and generating new business where possible.

Key Responsibilities:

• Provide ongoing servicing to existing clients and closely manage the relationships throughout the renewal cycle to ensure retention of the account – outside of this strategically communicate with customers as required.
• Analyse customer needs and cover and identify any opportunities to strengthen their risk management structures.
• Identify cross-selling opportunities for the Sales team where possible.
• Market and present customer accounts to insurers and negotiate premiums in turn on their behalf.
• Collect and submit any additional information required by underwriters and follow up to ensure placement of the risk.
• Input all information correctly onto Applied Relay and ensure clear and concise file notes.
• Monitor and review business figures (new business, renewals, fees & commission, margins etc) and ensure collection of monies due on the account.
• Attend customer meetings with the Sales team on prospects and provide subject matter expert support as required.
• Lead and participate in business projects as they arise.
• Stay abreast of insurer appetites and competitor activity in the marketplace and react accordingly.
• Ensure compliance with all regulatory and legal requirements, Central Bank codes, and Brown & Brown Ireland procedures and business ethics.

Desired Skills and Attributes:

• 3 + years' experience working in commercial broking OR relevant insurance experience.
• Good knowledge of commercial insurances product ranges across the various markets for the following:
• Marine/Cargo experience is desirable
• Property and Business Interruption
• Employer's Public & Products Liability
• Motor Fleet/Motor Trade
• Professional Indemnity
• Management Liability (Directors & Officers Liability, Employment Practice Liability)
• Cyber Liability Insurance
• Customer knowledge and understanding of their business and industry sectors
• Proven track record in customer account management and retention
• Clear and comprehensive understanding of the regulatory and legal environment.

What benefits do we offer?

• Discounted Personal Insurances
• An active Sports & Social Club
• Pension & Associated Benefits
• Generous Parental Leave Policies
• Stock Purchase Schemes for Teammates
• Insurance Exam Support Scheme including paid study leave
• Employee Assistance Programme
• Onsite parking
• A progressive and vibrant working environment

What happens next?

We will review every application we receive. If we are interested in taking your application further, we will be in touch to find out more about you and what you are looking for. Should you have any additional queries on this role or an informal discussion, please contact Ella O'Brien on or email your CV to

About Brown & Brown Ireland (formerly O'Leary Insurances)

Brown & Brown Ireland provide a comprehensive insurance broking service to clients, both in Ireland and abroad. We think of ourselves as a team, so we have teammates – not employees. Our aim is to attract people who are competitive, driven, and disciplined. Our unique company culture rewards initiative-takers and those committed daily to doing what is best for our customers. We are committed to fostering an inclusive culture, which comprises people from all backgrounds, bringing their unique experiences and perspectives into work each day. We currently employ more than 200 teammates across 6 locations nationwide. Brown & Brown Ireland is part of Brown & Brown, Inc, a publicly traded company quoted on the New York Stock Exchange (NYSE:BRO).

Equal Opportunity Employer

Brown & Brown Ireland is an inclusive employer and welcome applications from people of all backgrounds and abilities. Please let us know if you require reasonable accommodation or support during any stage of the recruitment process and we will do our upmost to accommodate you.

Brown & Brown Insurance Brokers (Ireland) Ltd, trading as Brown & Brown is regulated by the Central Bank of Ireland.