Global Customer Service Representative with Italian Fluency

Global Customer Service Representative with Italian Fluency, LimerickClient:

StubHub

Location:

Limerick, Ireland

Job Category:

Other

-

EU work permit required:

Yes

Job Reference:

8ce3edfc1e25

Job Views:

5

Posted:

19.04.2025

Expiry Date:

03.06.2025

Job Description:

Global Customer Service Representative with Italian Fluency

Limerick, Ireland viagogo – Customer Success / Full-Time / Hybrid

StubHub/ viagogo is growing and looking for people who want to help us shape how millions of people buy, sell, connect, and experience live events around the world. We value togetherness, trust, inclusion, and most importantly a culture of winning. We are a global organization looking for champions of innovation and change. If you are an entrepreneurial risk taker and ready to roll up your sleeves, you'll thrive in our environment where the rewards are highly motivating. As a Customer Service Representative at StubHub/ viagogo, you will be the first point of contact for our valued customers, providing exceptional service and resolving inquiries efficiently. This role requires a proactive mindset, excellent communication skills, and a passion for delivering results. You will have the opportunity to work in a dynamic, fast-paced environment where performance is celebrated and rewarded.

Responsibilities:

1. Handle inbound customer inquiries via phone, email, and chat with professionalism and efficiency.
2. Identify customer needs and provide immediate solutions while educating customers to navigate and self-serve when possible.
3. Meet and exceed individual and team performance targets for resolution rate, customer satisfaction, and response time.
4. Maintain up-to-date knowledge of products, services, and company policies.
5. Collaborate with cross-functional teams to improve processes and optimize the customer experience.
6. Be friendly, reliable, and on-time, showing initiative and ownership across all assigned tasks.

Competencies:

1. Customer Focus - Demonstrates a deep understanding of customer needs and strives to exceed expectations in every interaction.
2. Results Oriented - Driven by a desire to achieve and surpass performance metrics, with a commitment to delivering exceptional service and results.
3. Communication - Articulate and empathetic communicator who can convey information clearly and effectively across various channels.
4. Problem Solving - Analytical thinker with the ability to identify issues, evaluate options, and implement effective solutions.
5. Attention to Detail - Meticulous and thorough in handling customer inquiries and ensuring accuracy in all tasks.
6. Time Management - Efficiently manages workload and prioritizes tasks to meet or exceed performance targets.
7. Technical Aptitude - Ability to navigate through computer programs with ease.
8. Judgment and Decision-making - Ability to exercise sound judgment in decision-making, consistently aligning actions with established company policies and procedures.

Preferred Education and Experience:

1. Excellent verbal and written communication skills.
2. Proficiency in Microsoft Office and CRM software.
3. Ability to multitask and prioritize in a fast-paced environment.
4. Experience working in a performance-driven culture is a plus.
5. Proficiency in English and Italian languages required.

€27,000 - €27,000 a year

Position Type and Expected Hours of Work: This is a Full-Time position which may require weekend shifts. This role will require working in office 3 days per week to ensure cross-functional collaboration.

Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.

Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.

#J-18808-Ljbffr

---