Experienced Receptionist

4 weeks ago

Dublin, Dublin City, Ireland Clontarf Castle Full time
Overview

Clontarf Castle Hotel in Dublin, Ireland is a perfect blend of a boutique and luxury hotel, providing unique style and exceptional service in comfortable surroundings. This unique luxury hotel in Dublin is well thought out from the guests' point of view by providing a modern aesthetic built around an ancient form. We are located just 10 minutes from the heart of Dublin City Centre and 5 miles from Dublin Airport, tucked away in a tranquil setting, surrounded by fabulous golf courses and the sounds of lapping waters from the Irish Sea.

Clontarf Castle Hotel now wishes to recruit an Experienced Receptionist to join our team.

Objective Of The Role

Reporting to the Team Leader, Asst. and/or Front Office Manager, the ideal candidate will have previous experience working in a busy reception across the hospitality sector and will demonstrate a great passion for hospitality while providing exceptional guest service.

Primary Duties And Responsibilities
  • To ensure all guests receive a genuine, warm, friendly, courteous welcome on arrival and during their stay.
  • To anticipate guests' needs whenever possible and to enhance quality service and guest satisfaction.
  • To carry out all departmental tasks, duties and checklists as established in the Standard Operation and Performance Manuals.
  • To comply with all hotel policies; e.g. Cash Handling, GDPR, Billing/Credit Policies, etc.
  • To maintain good liaisons and communications with management and all other departments, particularly Accommodation.
  • To assist in actively and positively promoting sales within the department and maximise every sales opportunity.
  • Other duties as required.
The Person
  • 1 year experience working at the Front Desk of a similar 4* or 5* star hotel
  • Opera experience is desired
  • Excellent customer service skills
  • Strong communication, interpersonal and organisational skills
  • Fluent English essential
Benefits Include
  • Career progression opportunities - personal development plans
  • Meals on duty
  • Uniform provided
  • Staff rates across 24 of our hotels including Crowne Plaza Hotels and more
  • Travel Schemes including Bike to Work Scheme
  • Tax Savers Travel Scheme
  • Employee Assistance Programme
  • Learning and Development Opportunities - Access to online training
About Our Culture

Our people are the heart and soul of our business and we rely on them 100% to deliver our promise of excellence to our guests. We only employ the very best people in the hospitality industry. At the Clontarf Castle Hotel in Ireland staff are always friendly, knowledgeable, passionate and ready to help. We believe in people and teamwork; passion for excellence, continuous improvement and caring for guests in our luxury Dublin hotel.

Seniority level
  • Mid-Senior level
Employment type
  • Full-time
Job function
  • Administrative
Industries
  • Administrative and Support Services

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