Customer Service Executive
4 days ago
Customer Service Executive - Fluent French - Monday to Friday from 14:00 to 22:30 at Workhuman.
This is a hybrid role requiring 3 days of office attendance in our Park West location.
Responsibilities- You will be the voice of Workhuman and the first point of contact for our customers, with the aim of delivering a positive customer experience.
- You will own, document, and resolve issues such as why customers contact us, how we have resolved their issues, and what we can do better next time.
- Provide support for day-to-day issues (e.g., password requests) and more complex issues (e.g., supply chain problems) via phone or email.
- Focus on solving issues rather than simply closing cases and ensuring every customer interaction reflects the Workhuman experience.
- Identify opportunities for process improvement and contribute to enhancements in how we work with customers.
- Full fluency in French and English.
- Strong focus on customer experience and the urgency with which it should be delivered.
- Ability to build respectful relationships with colleagues and customers across geographies and cultures.
- Ambitious, hard-working, positive, and career-focused attitude.
- Customer relationship-building skills.
- Ability to use technology systems accurately to update customer records and comply with automated workflows.
- 25 days annual leave, increasing with years of service
- Company health care and dental cover for employee and dependents
- Pension commencing after probation period
- Participation in Workhuman's employee recognition programs
- Discounted gift certificates and Travel/parking benefits
- Income protection and Life Assurance
- Access to Tuition Reimbursement Scheme and Workhuman University
- Perks such as free breakfast and lunch options, fruit, beverages, catered events, and wellness activities
Workhuman is committed to equal employment opportunity and a diverse, inclusive workplace. We aim to recruit, develop and retain talented people from a diverse candidate pool. Our mission is to bring more humanity to the workplace and shape the future of work through our people and technology.
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