Policy Management Officer

3 weeks ago

Dublin, Dublin City, Ireland Allianz Partners Full time
Overview

Join to apply for the Policy Management Officer role at Allianz Partners. Are you interested in working for one of the world's leading insurance and financial services companies? We are looking for Policy Management Officers to join our multicultural team based in Dublin 12.

The role of the Policy Management Officer involves working in a fast-moving environment and administering a portfolio of Corporate Clients. The role provides the opportunity to be the 'face' of our company, working with colleagues to ensure that we exceed the requirements of the client or brokers on the administration and renewal of their contracts.

Responsibilities
  • Be a strong team player with good communication skills
  • Be flexible and open to learning new skills
  • Respond to requests from external and internal clients via email within our 24-hour service level agreements (SLA)
  • Process 40+ emails per day and work on additional tasks
  • Act as the main point of contact for assigned group schemes, Sales Managers & brokers
  • Build positive and professional working relationships with internal clients
  • Be courteous in your verbal and written communication while ensuring your message is clear and complete
  • Demonstrate a cooperative spirit and contribute to a positive and supportive working environment
  • Responsible for the policy management of small, medium and large corporate clients
  • Follow department and company procedures relating to anti-corruption and fraud, complaints handling and data protection
  • Aim to achieve first-time resolution when communicating via email or phone
  • Build positive and professional working relationships with external clients (e.g., group contacts, brokers) and manage markets as required by the team
  • Data management: strengthen data management practices to ensure customer information is handled securely and efficiently, aligned with industry best practices for data protection and privacy
Qualifications
  • 1–2 years' experience in a Policy Management/Administration role in the Insurance/Financial Services sector or in a customer-focused administrative role
  • Experience working in a pressurized environment with tight deadlines
  • Strong knowledge of Microsoft Office (Excel, Word)
  • Experience in a customer- and quality-focused environment, producing accurate work within team turnaround times
  • Fluent in English
Benefits
  • Dynamic and multinational working environment
  • Training and development programs (e.g., access to LinkedIn Learning)
  • A wide range of employee benefits such as performance bonuses, gift vouchers, health insurance, dental insurance, public transportation subsidy, and childcare allowance
  • Open company culture, flexible working hours, hybrid working environment, and the possibility to work a limited number of days per year abroad
  • Discounts on Allianz Partners products
  • Modern offices

Location: Dublin, County Dublin, Ireland

Allianz Group is committed to equal opportunity and a diverse workforce. We welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

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