Fleet & Customer Experience Project Manager

Amach is an industry-leading technology driven company with headquarters located in Dublin and remote teams in UK and Europe.

Our blended teams of local and nearshore talent are optimised to deliver high quality and collaborative solutions. Established in 2013, we specialise in cloud migration and development, digital transformation including agile software development, DevOps, automation, data and machine learning.

We are seeking a highly capable and results-driven Fleet & Customer Experience Project Manager. You will deliver strategic initiatives that balance operational efficiency with customer-centric innovation. You'll collaborate with technical, commercial, and customer-facing teams to ensure projects are delivered on time, within scope, and to the highest standards of safety, compliance, and customer value. This role will operate on a hybrid model, with at least 2 days working in the Dublin office per week.

• Lead end-to-end delivery of fleet and customer experience projects, from planning to closure.
• Manage budgets, timelines, resources, and governance frameworks.
• Oversee fleet lifecycle programmes, including aircraft acquisitions, transitions, modifications, and retirements.
• Support sustainability initiatives through fleet modernisation and emissions reduction projects.
• Deliver customer experience improvements across digital and physical touchpoints.
• Champion innovation in passenger services, cabin design, and personalisation.
• Engage stakeholders across Commercial, Operations, Engineering, and Digital teams, as well as OEMs and regulators.
• Drive change management, transformation, and adoption of new technologies.
• Track KPIs and report progress to senior stakeholders and governance boards.

• Experience in project management in the airline/MRO/Aerospace industry.
• Strong knowledge of aircraft operations, maintenance planning, and customer service delivery.
• Project management certification (PMP, PRINCE2, Agile, or equivalent).
• Excellent communication, stakeholder engagement, and leadership skills.
• Strong analytical abilities with proficiency in tools such as MS Project, JIRA, and Power BI.
• Experience leading digital transformation or innovation initiatives.
• Knowledge of aviation regulatory frameworks (EASA, FAA, IATA).
• Experience in a matrixed or multinational environment.

• An opportunity to join a fast-growing company
• Options for career advancement
• Learning and development opportunities
• Flexible working environment
• Competitive salaries based on experience

Amach is an equal opportunity employer and makes employment decisions on the basis of merit. We celebrate diversity and are committed to creating an inclusive environment for all employees. This job description is intended to convey essential responsibilities and qualifications for this role, but it is not an exhaustive list of tasks that an employee may be required to perform.

Amach will process your personal information in accordance with the EU's General Data Protection Regulation (GDPR). We will comply with data protection law and principles, which means that your data will be:

• Used lawfully, fairly and in a transparent way
• Collected only for valid purposes and not used in any way that is incompatible with those purposes
• Relevant to the purposes we have told you about and limited only to those purposes
• Accurate and kept up to date
• Kept only as long as necessary for the purposes we have told you about
• Kept securely

If you would like to contact us about your data, please use the following address: