Fleet & Customer Experience Project Manager Dublin, Ireland

Build the Future of Air Travel with Amach
Join one of the world's fastest-growing technical teams, where innovation meets impact.
We take the time to understand your skills, ambitions, and what truly drives you—because your journey matters.
Location:
Dublin, Ireland
About us:
Amach is an industry-leading technology-driven company headquartered in Dublin, with remote teams across the UK and Europe.
Our blended teams of local and nearshore talent are optimized to deliver high-quality, collaborative solutions.
Founded in 2013, we specialize in cloud migration, digital transformation, agile software development, DevOps, automation, data, and machine learning.
Role:
Fleet & Customer Experience Project Manager
We are seeking a highly capable and results-driven professional to deliver strategic initiatives that enhance operational efficiency and customer-centric innovation.
You will collaborate with technical, commercial, and customer-facing teams to ensure projects are delivered on time, within scope, and to the highest standards of safety, compliance, and customer value.
This role operates on a hybrid model, with at least 2 days in the Dublin office per week.
Required Experience:
Experience in project management within the airline, MRO, or aerospace industries.
Strong knowledge of aircraft operations, maintenance planning, and customer service delivery.
Project management certification (PMP, PRINCE2, Agile, or equivalent).
Excellent communication, stakeholder engagement, and leadership skills.
Proficiency with tools such as MS Project, JIRA, and Power BI.
Experience leading digital transformation or innovation initiatives.
Knowledge of aviation regulatory frameworks (EASA, FAA, IATA).
Experience in a matrixed or multinational environment.
Ability to lead end-to-end fleet and customer experience projects, managing budgets, timelines, and resources.
Experience overseeing fleet lifecycle programs, including aircraft acquisitions, transitions, modifications, and retirements.
Support for sustainability initiatives through fleet modernization and emissions reduction projects.
Track record of delivering customer experience improvements across digital and physical touchpoints.
Ability to champion innovation in passenger services, cabin design, and personalization.
Stakeholder engagement across various departments and with OEMs and regulators.
Experience driving change management and technology adoption.
Ability to track KPIs and report progress to senior stakeholders.
What's in it for you:
Opportunity to join a fast-growing company
Career advancement prospects
Learning and development opportunities
Flexible working environment
Competitive salary based on experience
Equal Opportunity Employer:
Amach celebrates diversity and is committed to an inclusive environment.
We make employment decisions based on merit and welcome applicants from all backgrounds.
This description outlines key responsibilities and qualifications but is not exhaustive.
If you are passionate about customer success, strategic solutions, and product innovation, we would love to hear from you
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If you're talented and ambitious, we'll find a role for you.
We are growing fast and always looking for talented people.
At Amach, we foster an inclusive community that values diversity, equity, and inclusion.
We believe diverse backgrounds lead to better solutions and a more fulfilling environment.
All employees and contractors are expected to uphold this policy and ensure respectful treatment of all individuals.
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