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Customer Service Agent Insurance Personal Lines

1 month ago

Dublin, Dublin City, Ireland KennCo Full time
Customer Service Agent Insurance Personal Lines

Join to apply for the Customer Service Agent Insurance Personal Lines role at KennCo

Customer Service Agent Insurance Personal Lines

1 day ago Be among the first 25 applicants

Join to apply for the Customer Service Agent Insurance Personal Lines role at KennCo

Hybrid Role in Dublin 16

Must Be Apa Qualified & Have Personal Lines Experience

The successful candidate will work within the KennCo Insurance customer service department. The role will be dealing directly with customers, answering queries on their policies, renewal queries, mid-term adjustments and any other insurance queries our customers may have. The role provides an opportunity to get experience in the areas of customer service, customer retention and policy administration.

Hybrid Role in Dublin 16

Must Be Apa Qualified & Have Personal Lines Experience

The successful candidate will work within the KennCo Insurance customer service department. The role will be dealing directly with customers, answering queries on their policies, renewal queries, mid-term adjustments and any other insurance queries our customers may have. The role provides an opportunity to get experience in the areas of customer service, customer retention and policy administration.

Key Responsibilities

  • Ability to work in all sections of personal lines, including Renewals, Processing mid-term adjustments, after sales customer enquiries
  • Building rapport with customers
  • Retaining the existing business and working towards renewal retention targets
  • Ensuring all data is kept up to date on applied relay systems
  • Dealing with all customer requests in an efficient manner
  • Providing a high level of customer service
  • Ability to process administrative duties with a high level of accuracy and attention to detail

Skills & Knowledge
  • Excellent organisational skills and the ability to prioritise and manage their daily tasks
  • Ability to work on own initiative and as part of a team
  • Ability to work within a fast-paced environment
  • Applied system (Relay) knowledge an advantage
  • Clear & proficient communication and negotiation skills
  • Be motivated and have a positive outlook

Experience & Qualifications
  • Must be minimum APA qualified

Benefits
  • Performance bonus
  • Paid exam fees and study leave
  • Insurance product discounts
  • Hybrid working
  • Sports & Social Club
  • Staff can contribute to a PRSA pension plan
Seniority level
  • Seniority levelEntry level
Employment type
  • Employment typeFull-time
Job function
  • Job functionOther
  • IndustriesAdministrative and Support Services

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