Veterinary Receptionist

1 week ago

Cork, Cork, Ireland Independent Vetcare Ireland Limited Full time

Working Hours: 40 hours (5 days) per week

Weekends: 1 in 3 Saturday shifts with a day off during the week in lieu

No Sundays, Bank Holidays, or out-of-hours work

The Role:

We are seeking a friendly, confident, and organised receptionist to join our close-knit, welcoming team. This is a client-facing role that requires exceptional communication and multitasking skills. You'll be working in a fast-paced environment, providing front-of-house support and ensuring smooth day-to-day operations at our mixed animal practice.

Key Responsibilities:

Greeting clients and managing appointments using our tailored booking system (Merlin)

Answering phone calls and responding to client queries professionally and efficiently

Handling payments, processing transactions, and managing end-of-day cash procedures

Managing stock levels and assisting with deliveries, including light lifting

Maintaining cleanliness and high standards throughout the practice

Supporting the wider team with general administrative duties

Building product knowledge to assist clients with queries

Why Join Animal Care?

Nestled in the heart of Douglas at the Fingerpost, a vibrant suburb of Cork City, our practice is a close-knit team dedicated to delivering exceptional veterinary care with compassion and expertise. We are a dynamic mix of two full-time and two part-time vets—including our experienced Clinical Director—supported by two skilled nurses, and a proactive practice manager.

Our clinic combines a warm, personal approach with cutting-edge facilities. We offer a full suite of diagnostic services, including in-house laboratory testing, digital radiography, and tailored pre-anaesthetic blood work to ensure every procedure is as safe as possible. Our dedicated sterile surgical theatre is reserved for advanced surgeries, complemented by a modern prep-room and routine operating facilities. Whether it's a routine check-up, a complex surgery, or care for a senior pet, we pride ourselves on taking the time to provide thoughtful, tailored treatment for every animal—and a supportive, collaborative environment for every team member.

About You

We are looking for a trustworthy and proactive individual who thrives in a busy, client-focused setting. The successful applicant must have:

Previous receptionist or front-of-house experience in a customer service environment

Strong IT skills – comfortable with Microsoft Outlook, navigating multiple systems, and data entry

Experience with cash handling and confident discussing payments with clients

Excellent communication and interpersonal skills

High standards of cleanliness and organisation

Team-oriented and willing to support others as needed

Passion for animal welfare

What We Offer (Benefits subject to pro-rata where applicable)

We offer a competitive salary along with great benefits, including:

Leave: Annual Leave, Birthday Leave, Paid Maternity, Paternity, Bereavement, and Sick Leave

Wellbeing: Cycle to Work Scheme, EAP Access, Free Flu Jabs, Discounts (Retail & Virtual Gym), & Access to Company Programmes (LGBTQ+, Wellbeing, etc.)

Financial Support: Employer Pension Contributions, Discounted Staff Pet Veterinary Fees

Join Our Team

If you're passionate about animal welfare and enjoy helping both pets and their owners, we'd love to welcome you to the Animal Care team.

Apply now and take the next step in your veterinary reception career – one paw at a time.

We welcome applications from all backgrounds.

As a BAME and LGBTQIA+ inclusive employer, and a Disability Confident Employer, we actively encourage applications from diverse groups. Please let us know if any reasonable adjustments are required during the recruitment process.

Closing date for applications: Tuesday 9th September
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