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Assistant Front Office Manager

4 weeks ago

Dublin, Dublin City, Ireland The Spencer Hotel Full time

Join to apply for the Assistant Front Office Manager role at The Spencer Hotel.

We are seeking an Assistant Front Office Manager to lead the Front Office Team in the daily operations of reception at The Spencer Hotel, ensuring all activities align with department and hotel standards and providing exceptional service to guests at all times.

The Company:

The 4-star Spencer Hotel, part of the MHL Hotel Collection, boasts a prime location overlooking the River Liffey in Dublin's financial district. It features 209 guest bedrooms, 6 meeting rooms, and The Spencer Cocktail Bar & East Restaurant, with decor emphasizing urban luxury and bespoke design elements.

Main Duties:
  • Deputise for the Front Office Manager in their absence.
  • Ensure all Front Office services are available, efficient, and courteous.
  • Welcome and meet VIP guests according to recognition programs.
  • Carry out system closures for Night Audit preparations.
  • Identify market needs from guests and the local area.
  • Plan and execute upselling activities to maximize room revenue.
  • Provide feedback and coaching to staff.
  • Oversee overnight team standards, training, and shift coverage, ensuring compliance with health & safety regulations and local legislation.
  • Respond to industry, company, or hotel operational changes.
  • Assist with departmental meetings and communication.
  • Ensure fair treatment of employees per employment terms, legislation, and policies.
Candidate Attributes:
  • Experience as Assistant Front Office Manager or Supervisor.
  • Experience in a 3 or 4-star hotel environment preferred.
  • Knowledge of Opera system is advantageous.
  • Excellent customer service skills.
  • Professional demeanor and telephone manner.
  • Ability to work in a busy environment.
  • Fluent in spoken and written English.
Location:

The Spencer Hotel is accessible within Dublin City Centre, within 10 minutes' walk from O'Connell Street, with easy access to public transport including Connolly Station, Luas, Dublin Bus, and Bike Stations.

Benefits:

We offer benefits such as meals on duty, F&B and hotel night discounts, health club discounts, Bike to Work Scheme, and Taxsaver Travel Scheme.

Apply now to join a growing team within a dynamic hotel group.

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